I booked Eco Sapa bus as I went to Sapa with my mother and brother. The booking process was simple, and all the emails were promptly replied. We were picked up from our hotel in the morning and got a packet of bottled water and bread. The chairs were big and comfortable and there was plenty of leg space for us. The driver was also driving safely and responsibly even though he had to drive for almost 6 hours. We also stopped at a resting point halfway to Sapa where we get a coupon to exchange for beverages. As we traveled in the morning, we could see beautiful scenery throughout the journey. I was totally impressed that we have strong wifi and USB adaptor to charge your phone while in the bus. This is definitely the best way to get to Sapa instead of the sleeper bus.