I had a trip from Sapa to Hanoi on this Sapa express bus operator. Before the time departure about 1 hour, I received a call from them to notify me about the Bus trip.
They were thoughtful to remind me of going to the boarding point half of an hour before the bus moved.
We had to stay in 2 lines to get on the bus as their arrangement for the seats. Just feel a little bit unsatisfied that although I did go to the boarding point so early when I get on the bus all the seats seemed to be full already. My position is near the toilet, and that was a bit uncomfortable.
The bus served water and biscuits, the guide man was so kind, good English speaking and I feel safe with the bus speed. It worth choosing this operator on the route of Sapa – Hanoi.
Source: Thanhbui02 / Hanoi, Vietnam – TripAdvisor