Cancellation policies
Cancellation by Customer
- More than 15 days before check-in: 10% of total rates
- From 15 to 3 days before check-in: 50% of total rates
- Less than 72 hours before check-in: 100% of total rates
- No show: 100% of total rates
Cancellation due to bad weather
If the cancellation is announced by the Management Board of Halong Bay, depend on the timing of the cancellation, the following policies will be applied:
- Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
- During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
- The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!
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