Cancellation by Customer
- Cancellation before picking up at your hotel: Free of charge
- Cancellation before check-in on board: USD 15/person
- Cancellation after having lunch on board (without cruising): USD 30/person
- Cancellation after having lunch on board (with cruising): Full charge
Cancellation due to bad weather
If the cancellation is announced by the Management Board of Halong Bay, depend on the timing of the cancellation, following policies will be applied:
- Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
- During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
- The trip is cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.
- The final cost will be confirmed by your consultant via email. In all cases, please contact us directly for any urgent help. We are here to support you with all of our best!