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Dear our clients and partners,

It’s our great honor to work with you. We hope that the following terms and conditions would be handy to our future co-operation.

  • For the term and condition of booking of bus tickets, train tickets and rental car, please click to this link
  • For the term and condition of booking of Halong bay cruise and Join group tour, please click to this link

These terms and conditions are applied for the booking of Package tours that provided by A21 Tours. By making the payment you accept these terms and conditions.

In these Terms & Conditions, the word “Customer” means the person who agrees to buy and/or any person on whose behalf you agree to purchase travel services.

1. PRICES

All rates shown on the website for tours, flights, train tickets, bus tickets, hotels and car rental are quoted in US dollars.

2. DEPOSIT

We require at least a payment deposit of 30% for package tours, day trips, cruises, car rental and other travel services to secure your booking.

3. FULL PAYMENT

Full payment shall be received no later than 30 days prior to your arrival, or if the booking is made within 30 days of your arrival or the total value of money is less than $300, full payment must be made upon the acknowledgement of your confirmation.

4. VOUCHERS

A21 Tours will issue the official vouchers and invoices to you as soon as the booked trip is confirmed and payment is completed. A service voucher will be sent by email to customers.

5. REFUND OF UNUSED SERVICES

No refunds or exchanges can be made in respect of accommodation, meals, sightseeing tours, transport or any other services which are included in the Tour price but not utilized by the Tour member.

6. CANCELLATION MADE BY THE CUSTOMER

For certain reasons, if The Customer has to cancel his booked tour/travel services with A21 Tours, we will obviously be sorry not to be able to serve you and will accept the cancellation subject to the cancellation fees and conditions as listed below:

  • More than 45 days prior to your departure day: No charge
  • Between 30 and 44 days prior: deposit is forfeited
  • Between 11 and 20 days prior: 30% of the tour price is charged
  • Between 6 and 10 days prior: 50% of the tour price is charged
  • 5 days prior: 100% of tour price is charged

7. CHANGES MADE BY THE CUSTOMER

In case The Customer has to change the confirmed itinerary for certain reasons, we are happy to assist subject to the following fees and conditions:

  • Domestic airfare: Minimum US$20/person plus the airlines fee.
  • International airfare: Minimum US$30/person plus the airlines fee.
  • Domestic land arrangement: Minimum 20/person plus the supplier’s fee.

Where travel documents and tickets have been issued, your changes can be only made subject to the availability of the airlines and the supplier’s conditions at that time. Accommodation and cruises cannot be changed and revised within 5 working days prior to departure.

8. CHANGES MADE BY THE SUPPLIERS/A21 TOURS

Regrettably, amendments may sometimes be necessary and errors occasionally happen. We reserve the right to make changes or correct errors at any time both before and after our confirmation. Flight timings, aircraft types and routings, train schedules and cruises are subject to change for operational and technical reasons. If changes need to be made to your itinerary, we will inform you as soon as it is reasonably possible.

9. FORCE MAJEURE

If as a consequence of “Force Majeure” (as defined below), A21 Tours is obliged to curtail, alter, extend or cancel the Tour, you shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.

“Force Majeure” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against A21 Tours.

10. TRAVEL DOCUMENTATIONS

All Customers must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. A21 Tours accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.

11. INSURANCE

Since our package tours, day trips and other travel services do not include travel insurance you are required to obtain your own full travel insurance. It is your responsibility to read your insurance policy before you travel and ensure that the insurance scheme provides you with the requisite level of cover.

12. LIABILITY 

A21 Tours is not responsible for any loss, injury or damage sustained by Customers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by Customers.

13. RESPONSIBILITY AND DISCLAIMER

A21 TOURS shall always do its utmost to provide the Services to the best of its capacity and upon the satisfaction of the customer. A21 TOURS acts only in the role of agent for its travelers in making arrangements for transportation, accommodation or other services which are incidental to the travel that is being purchased. As a broker for those travelers, we create the following disclaimers: It does not assume any liability whatsoever for any injury, damage, death, loss, accident or delay due to any action of any carrier, hotel, restaurant, business or person rending someone of those services included in the tour. It also reserves the right to decline to accept or to retain any person as a part of their excursion.

14. CLAIMS

All disputes, claims, and litigation regarding the Services shall first be settled by way of discussion and mutual understanding. From case such negotiation and agreement might neglect, the disputes, claim, or litigation shall be finally resolved by the mediation of the Vietnam International Arbitration Centre (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 30 days after the end of this Services.

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