Exceptional service from VICSAPA Train. She goes way beyond the extra mile to make sure our whole experience with Vic sapa train is everything you wished for and more!!! I’ve never felt so pampered before in any trip I’ve taken….
Hassle free trip from Hanoi to Sapa -VIP bus Me and my siblings were planning to go from Hanoi to Sapa. Till we realized we haven't book our sleeper bus. We searched and came across A21 tours and tried to see if we can still be accommodated provided that the booking was done less than 24 hours. We booked online, and pro actively we have also sent a message in Whatsapp to ensure that once payment is done, we can get the e-ticket confirmation. To our surprise, just around 4-5 hours, they have reached out to us to guide us on the payment process and the issuance of the e-ticket as well. Their swift response was a relief w/our anxiety given the limited time for us. Also, it didn't stopped from just issuing the vip bus e-ticket confirmation but A21 tours consistently checked us from departure to arrival and any other concerns in between. They made sure that the tourists will only get enjoyment, safety and hassle free experience. Highly recommended.
Exceptional booking company! Booked a train ride for my girlfriend and myself from Sapa to Hanoi on the chapa express. Your company was professional and replied swiftly via WhatsApp. Great service and extremely clean VIP suite on train! Highly recommend this tour company and Chapa express to other travelers!
I have been waiting a long time to do this trip and it was most worthwhile. Some great reviews below describe things better than I can. Online booking was easy I booked two way VIP 2 berth cabin… read the confirmation email well for connecting with the agent at the station second floor. The carriage was classic, vintage feel with wood panelling and delightful decor. Fruit beer and snacks provided. Power in the cabin. Excellent sleep , bedding good and clean. Despite many stops (single track) the journey was enjoyable. Dawn scenery of the Red River was a bonus. Wake up call and a powerful 3 in 1 Vietnamese coffee as a heart starter. Just great!
Very helpful and respond quick A21 Tours were really helpful throughout our booking. We booked our sleeper bus from Sapa straight to Ninh Binh through them, and they responded quickly every time we had a question. Everything was very convenient for English speakers and the whole process felt seamless. They were also able to arrange updates when needed, which made everything so much easier for us. Overall a smooth and reliable experience.
Booking Train Tickets We used A21 for booking the King Sapa Train from Hanoi to Lao Cai. The service was excellent with very good communication. I recommend A21 and would use then again any time. Thank you.
The Vicsapa train was very comfortable with tasty treats and water, tea and coffee. Air conditioning and a drinks trolley came down the carriage early in the trip and sold cold drinks, wine and snacks. The bed was made with white crisp sheets and doona. Still as it is an old train it is quite noisy but still fun and a great way to travel to the beautiful Sapa in the mountains.
Booked for Green Bus via a21 and everything went smoothly. Nothing to complain. Everything went as scheduled, no e-ticket needed. Good services and very responsive on WhatsApp.
A21 was super responsive when I needed to book a last min same day limousine from Sapa to Hanoi. Ride was comfortable and safe! Would recommend for a reliable and comfortable experience.
Sleeper Bus is worth the price but you need to bring wipes for stopovers. The cabins are spacious which is great. The bed was comfy with a massage option. The customer service is also good. The only thing that’s stopping me from giving this 5-star was the stopover. It was in the middle of nowhere and the toilets were disgusting.
Relaxing Limo Bus from Sapa to Hanoi Ordered a Limo Van trip back from Sapa to Hanoi for our family of 4. Im so glad we did this, as the train is great but not for both ways and we wanted to get back early in to Hanoi. The trip was great, van was super luxury, driver was courteous both to us and on the road and helped us with bags. We had one toilet stop on the way back. No probs, recommend highly
Comfortable, clean and well organised I booked three Transfers with A21 (Halong bay to Ninh Binh, Ninh Binh to Sapa and Sapa to Hanoi) and all were very good. The buses were clean, comfortable and on time. The organisation and information given before the transfer was also very good. Before each tour I was given the drivers name, phone number and number plate.
The service was very well-organized and easy to book. Communication via WhatsApp was seamless and highly professional, thanks to the operator. We received all the necessary details well in advance of our trip, along with periodic check-in messages to ensure everything was on track. The limousines were in excellent condition, and all the drivers were professional, courteous, and attentive. We booked this service for our journey from Sapa to Ninh Binh, and the trip was incredibly smooth. There was a brief 45-minute stop in Hanoi, where the drop-off and pick-up points were conveniently located in the Old Quarter, right next to a Starbucks. This spot provided easy access to various cafes, restaurants, and restroom facilities. I highly recommend this service—it made our journey stress-free and comfortable.
Highly recommend to anyone traveling. They were able to accommodate my trip with a 2 hour notice. They sent clear pickup and driver locations. They are highly communicative and checked on me every step of the way. As a solo traveler this is the way to go.
Fast, reliable and great service A local guide suggest me about it. Found in Google and booked it. Smooth transaction and quick response. We reached destination earlier than expected time. It was clean, comfy, safe and yeah just highly suggest it! Thanks A21 !
Thumbs Up! Efficient, affordable transportation between Hanoi and Sa Pa with great customer service. we booked the shuttle there and the bus back, both very positive experiences
Great for booking train tickets. They charge small commission Great travel company. Used it twice for booking train tickets (through web). Swift communication, good prices. Fantastic experience
Hanoi to Sapa Travel. Such a great way to travel to Sapa. Very reasonably priced! The cabins were clean and snacks/water were provided. It was difficult to sleep due to the noise of the train, however, this was outweighed by the accessibility and ease of travel from Hanoi to Sapa
Great way to travel We took the night train with King Express from Hanoi to Sa Pa and it was simply a perfect way to travel. I can highly recommend treating yourself to this experience. The cabin was clean and nice, the train ran smoothly and was exactly on time, the staff were so nice and we had a wonderful time and a good nights sleep arriving fresh and happy at Sa Pa. Don’t miss out on this.
Efficient and professional A21 organised 4 cars for us on our trip to Vietnam. Very efficient and professional. I would thouroughly recommend these guys for advanced booking of transport around Hanoi and HCM.
Booked 2 VIP seats (middle 2 rows) as previously we had the rear seats which are over the the rear wheel axle, so a very uncomfortable ride. Different company, different seats made the world of difference. Arrived bang on time, given a cake and water. Wifi worked brilliantly. Two stops on the way for refreshments etc. Pickup and drop off from our hotels. Couldn’t fault them and highly recommend.
Reliable & Good transport provider :) A21 was very responsive to my queries & was able to communicate with me via WhatsApp promptly throughout my stay in Hanoi. We booked 4x Chapa Express train tickets (2 way) to Sapa & Private car (2 way) to Halong Bay. It was a breeze using A21 & strongly recommend using their services. Their prices are also comparable to other local rates.
Used them to book a bus from Ha Long to Sapa, they were great. Answered quickly on WhatsApp, provided a Paypal payment link. Very communicative, good English. Will use again while I'm in Vietnam.
Kim C
★★★★★
沙壩綠巴士舒適且安排清晰良好 我和朋友從沙壩搭乘 Green Bus 前往河內，巴士很舒適。車上有一位女巴士助理，英文說得很好，還會重複播放預錄的廣播，確保每位乘客都清楚注意事項。 我們從河內到沙壩是搭乘另一家巴士公司，雖然也很舒適，但安排就沒那麼好。他們沒有清楚說明下一站何時抵達，完全沒有任何通知，巴士助理全程都在睡覺。而且只有一次上廁所的時間，對於一趟六小時的車程來說實在不夠。 我認為 Green Bus 可以改進的地方，是在旅途中多留意乘客的狀況。因為有些乘客在車上吃橘子（車上禁止飲食），還有人看劇沒戴耳機，實在很擾人。我只好自己請那個人把音量調低。如果巴士助理能幫忙處理這類情況，那就更好了。 整體來說，Green Bus 很不錯，如果我再來沙壩，一定會再預訂。
Green Bus is comfy - clear & good arrangement My friend and I took green bus from Sapa to Hanoi, the bus was comfy. There’s a girl as the bus assistant, who speak very good english and would repeat the pre-recorded broadcasts so to make sure everyone aware of the notices. We booked the other bus company from Hanoi to Sapa, it was also comfy but the arrangement is not better. Also they don’t have clear instruction about when is the next stop. No notice at all, the bus assistant was just sleeping. And only one toilet time which is not quite enough for a 6 hours trip. One thing i think green bus can improve is to pay more attention to the guests during the trip. As some of them were eating oranges in the bus which the bus is not allow eating. and some of them watching drama without an earphone, that was ignoring. I asked that person to volume down by myself. If the bus assistant can help for such then it would be even better. Overall, green bus is good and I will book again if I come to Sapa again. 舒適及安排很好。 我們乘Green Bus由Sapa到河內。 巴士助理很有禮貌，英語亦很好。相比起由河內到Sapa的旅程（別的巴士公司），Green Bus的安排比較好。停站的次數也多一次。
Reizen Vietnam. We hebben al onze transfers bij A21 geboekt voor onze vakantie in Vietnam wat een top service/communicatie, alles keurig op tijd uitstekende chauffeurs, wij hebben de Vip limousine voor de gehele reis geboekt zeer relaxte stoelen om heerlijk ontspannen te kunnen reizen.
Great service comfortable bus. Very happy with our experience, the bus was so comfortable we were able to sleep almost the entire way to Sapa. The bus guide was very friendly, informative and was wearing the most jolly Christmas sweater ever :). Snacks and water were provided. The only downside was an annoying customer who’s phone kept going off very loudly.
Nosipho (Jeonju, South Korea)
★★★★★
我強烈推薦這項服務。從河內到沙壩的車程平穩且準時。司機和車掌都非常友善且樂於助人。
I highly recommend this service. The ride from Hanoi to Sapa was smooth and on time. The driver and conductor were very kind and helpful.
Great Customer Service. We accidentally left our wallet on the bus from Sa Pa to the Hanoi airport, and A21 Tours was extremely helpful. They shipped it to our next location, Hoi An, within two days! Highly recommend. Plus, the bus was super clean.
Excellent service and value for money. I found A21 tours on Trip adviser and gave them a try and was amazed at how simple they make it , I booked all my airport transfers from them and paid via a WhatsApp link and also booked some sightseeing tours which I also paid for by WhatsApp link The communication that they give you throughout your stay in Vietnam and Hanoi is very clear and good and all the cars & drivers we had spoke clear English and there driving was exemplary I can not fault there service at all and there prices are very competitive, when I return to Hanoi I will 100% be using there services
Reliable company. Great personal contact via WhatsApp in proper English. The company did everything to help and support us. The ride was a bit bumpy. The driver drove really fast and sometimes even reckless. It was raining really bad that night, so we didn’t always feel safe. We arrived 2 hours early, which proves how fast the driver was going.
Sapa to Hanoi with Ecosapa Limousine booked via A21. Group of 6 international travelers with big suitcases. Paid extra to ensure we had the limousine all to ourselves so that we could fit all our luggage. This was very important considering the amount of bags we had. We booked via A21 for a transfer from Sapa to Hanoi. Our driver, Than, from Ecosapa Limousines arrived on time and provided us with drinks and a plain bun for the journey. He was very friendly and we had some good laughs. The vehicle was very clean and comfortable.
Limousine ride Hanoi to Sapa to Hanoi to Airport. I used A21 limousine service from Hanoi Airport to Sapa to Hanoi to Airport on time and very comfortable. We communicate thru what app with driver mobile number and license plate number. Driver arrive on time for all the pick up. Excellent service highly recommended.
I used A21 limousine service from Hanoi Airport to Sapa to Hanoi to Airport on time and very comfortable. We communicate thru what app with driver mobile number and license plate number. Driver arrive on time for all the pick up. Excellent service highly recommended.
We took the bus from Sapa to Catba. The organization and customer service was very good and the communication in very good English by WhatApp also helped a lot. I forgot my jacket on the bus and the company brought it to back to Catba. They really did a great job and were always replying to our communication.
Amazing travel company to do Vietnam. After hustling with quite a few, this one is BY FAR the most professional and the most reliable. When I come back I will book everything through their services. We picked the Limo-Bus to Sapa, worth every penny, comfortable, AC, USB port at every seat, wifi and on time pick-up.
沙壩接送服務評價