Recommended sleeper bus to Hanoi; cheaper than plane The sleeper bus to Hanoi wqs such an adventure. Left Da Nang by 6:30PM and there was stopover every two hours usually for toilet. The bus was clean (no shoes allowed inside, they give us plastic bag to carry shoes inside) and slippers were provided every time we step out. My lower cabin unit is also clean, well ventilated with tv and charging socket, window view, pillows and blanket. The drive was safe so I slept peacefully; saved me one night in hotel stay. Finally, arrived in Hanoi by 9:30AM and my luggage was safely kept in the bus under compartment.
Recommended if you’re not in a rush A nice experience, especially the food and entertainment car. We were pleasantly surprised to see 90% locals enjoying the trip. Only con was it was longer than planned.
Great company to book train tickets! Excellent experience! They organized my return ticket from DaNang to Hue, were sending me the details on where to go exactly and reminders when to board the train, I felt secured and taken care of! Thank you so much for helping me having seamless worry free trip!
Exceptional service from VICSAPA Train. She goes way beyond the extra mile to make sure our whole experience with Vic sapa train is everything you wished for and more!!! I’ve never felt so pampered before in any trip I’ve taken….
Much better than the bus. Hanoi to Lao Cai night train. Leave at 9.20 pm, we booked a 2 berth cabin, no sharing with strangers. 2 bunk beds, pillows and blanket. Bed side table with a cold beer and coke, bananas, biscuits and nuts are a nice touch. Hot coffee and tea arrive as we depart. Great views of Hanoi as we slowly leave the city. Sleep well as we rattle and sway through the night. Shortly before we arrive in Lao Cai there is a knock on the door and coffee and breakfast bars delivered. The train was way better than the return trip by road.
Very convenient! Friendly customer service and legit service too! when i first came to hanoi. all i want a straight transportation to Sa Pa town ASAP. since i arrive at noon, the only bus that departed from Hanoi center to Sa Pa is 10pm. since i don't want to waste my time, i found A21 tours in the internet and they provided an airport transfer straight to Sa Pa! just what i wanted! i took the luxury limo throught their customer service whatsapp service and they reply me zap! just a second! they also give a free snack and drinks, and don't forget free coffee too! the driver couldn't speak any english words but it's okay, i always have google translate to communicate with him. the driver also send in front of my hotel! he's really nice and helpful too! when i back to Hanoi city, i also book from them but with sleeper green bus. one thing is you need to walk to their place (google map given) to depart from Sa Pa. i just slept along the way inside the bus because i am so tired from all those hikes and walks. they stop at Old quarter just 5min walks to my hostel. the conductor bus is also helpful. and yes i recommend using their service. really helpful and easy too! im looking forward to come hanoi next time and use their service again! Thank you A21 tours!
We took the train from Da Nang to Hue. We wanted a little more privacy and space, so we got a 4 person sleeper cabin for 2 of us. It was about $18 USD and well worth it. There were 2 bunk bed style beds, a little table and power outlets and AC. You can close the door for more privacy. They give you a flat sheet that you can put on your little mattress. It was a little dirty from the people prior to us, and I had brought some wet wipes to wipe the table off (which I would recommend). On your boarding receipt there will be the assignment of the train car and the cabin number. The scenery is really quite pretty along the way. It’s about 3 hours. I did not use the bathroom along the way, but my boyfriend said it was a little dirty and one of those squatting type of toilets. Once getting out of the train, cab drivers were waiting to take us to our hotel in Hue.
Comfortable overnight train to SAPA. Deciding which private carriage to go with on your overnight trip to SAPA can be difficult. We booked and paid for our passage at the office in Hanoi, which was an easy process. Having traveled with ET -Pumpkin I can only comment on this one and other carriages on the same train. All seemed to be very similar in comfort. We paid for a VIP 2 berth soft sleeper, which I figured meant that the top bunks were folded back so that we had more room, and that the mattresses from those bunks were transferred to our bunks. The result was indeed comfortable. I think perhaps if you paid half the price for two bunks in a 4 berth you may well get virtually the same thing, but we wanted to be sure we had the cabin to ourselves. As it was, the carriage was by no means full, and the attendants locked any unused cabins. Bedding was clean and monogrammed. We had two warm blankets and pillows each. The cabin was cosy (all carriages are the same in lay-out) with wood paneling. There was A/C (good), power and lights but not much else. At the end of the carriage there is a small wash room (which unfortunately did not have soap in the dispenser) and separate small toilet. Lots of fun getting that task accomplished with the train bouncing around. Not permitted to use toilet when train stationary-guess why. There is no "dining carriage" but someone came through with snacks and drinks before we departed and I think she remained on the train. You can pass between the carriages as much as you want. It can be quite a social experience if you want that. Our carriage had at least one "attendant". They sleep in a very confined multi-purpose room at the end of the carriage, although we saw him curled up on an unused passenger bunk-would be much more comfortable. I slept very well on the way up. The train itself rocked around a lot but every carriage would have the same experience no matter how much you paid. Pumpkin will arrange for you to be picked up at Loa Cai in the early morning and taken to you hotel in Sapa (about an hour on a winding mountain road with a lot of trucks and crazy drivers). We even got free transport from out hotel at Hanoi to the train station. There is not much to see from the train at night, and in fact the trip is over before you know it. I would recommend ET-Pumpkin for a fun and comfortable overnight train experience to Lao Cai (SAPA). TIP: Beware of locals offering transport to SAPA for huge amounts of money. Ensure that all pick-ups (from train and hotel) are confirmed and that someone will be waiting (with your name on a sign) at Lao Cai station for transport to SAPA. ET Pumpkin office at Lao Cai is to your right, once outside the Lao Cai station (inside a cafe) if you need help.
Ana C (Portugal)
★★★★★
绝美风景 从兰珂到岘港的旅程令人惊叹，沿途风光独特壮丽。建议选择靠海一侧的靠窗座位。列车准点运行。
Amazing View It is an amazing journey with amazing and very unique views specially from Lang Co to Da Nang. Try to stay in the window seat in the sea view side. The train was on time.
Great tourist train ride! Great instructions given by the company. I am tracing from Hue to Da Nang on HD1 train. It has a great coastal view along the journey, a great tourist train ride. I recommend to choose left side window seat, facing the same direction as the train moving ahead. You will have better view without leaving your seat if you would like to take photo
Da Nang to Hue HD4 Train Highly recommend the train from Da Nang to Hue for a relaxing, scenic transit between the two cities. The train travels along the coast and through some picturesque mountain sights which was made all the easier by A21 Tours ticketing process. No issues with the booking or ticket issuance. Simply book, pay and your tickets are available for scanning on your mobile with no need to print. Easy.
(Original) Esperienza 10 e lode con A 21 tours Ho viaggiato più di una volta usando A21 tours ( Hue / Hoi An - Hanoi / Sapa ) e mi sono sempre trovata ottimamente ! Puntualità , precisione , ogni servizio ottimo . Rispondono su whatsapp ad ogni domanda tempestivamente . Userò sempre A21 tours per i miei spostamenti in Vietnam . Voto 10 , (Translated) Experience 10 and honors with A21 Tours I traveled more than once using A21 tours (Hue / Hoi An - Hanoi / Sapa ) and I always had a great time! Punctuality , precision , every service excellent . They respond on whatsapp to every question promptly. I will always use A21 tours for my travels in Vietnam. Rating 10 ,
We used this company to book our train ticket from Hue to Danang. Their service was excellent! They were very prompt in replying to my requests and to give me further instructions. I was notified as soon as payment went through and sent me the e ticket almost straight away. The instructions on how to catch the train was very clear. A reminder was sent to me the day before we travelled. We followed their instructions and they were perfect. They even followed up later that day to ensure all went smoothly. We were very impressed with this service and I would not hesitate to recommend their services and will definite use them again if the need arises.
Hassle free trip from Hanoi to Sapa -VIP bus Me and my siblings were planning to go from Hanoi to Sapa. Till we realized we haven't book our sleeper bus. We searched and came across A21 tours and tried to see if we can still be accommodated provided that the booking was done less than 24 hours. We booked online, and pro actively we have also sent a message in Whatsapp to ensure that once payment is done, we can get the e-ticket confirmation. To our surprise, just around 4-5 hours, they have reached out to us to guide us on the payment process and the issuance of the e-ticket as well. Their swift response was a relief w/our anxiety given the limited time for us. Also, it didn't stopped from just issuing the vip bus e-ticket confirmation but A21 tours consistently checked us from departure to arrival and any other concerns in between. They made sure that the tourists will only get enjoyment, safety and hassle free experience. Highly recommended.
Very clean and comfortable overnight train. The response to the booking was quick and helpful. Once the online payment is made, the tickets with QR are issued. Very impressed with the firm bed and clean linen (no smell). Highly recommended!
Exceptional booking company! Booked a train ride for my girlfriend and myself from Sapa to Hanoi on the chapa express. Your company was professional and replied swiftly via WhatsApp. Great service and extremely clean VIP suite on train! Highly recommend this tour company and Chapa express to other travelers!
I have been waiting a long time to do this trip and it was most worthwhile. Some great reviews below describe things better than I can. Online booking was easy I booked two way VIP 2 berth cabin… read the confirmation email well for connecting with the agent at the station second floor. The carriage was classic, vintage feel with wood panelling and delightful decor. Fruit beer and snacks provided. Power in the cabin. Excellent sleep , bedding good and clean. Despite many stops (single track) the journey was enjoyable. Dawn scenery of the Red River was a bonus. Wake up call and a powerful 3 in 1 Vietnamese coffee as a heart starter. Just great!
Brittany
★★★★★
越南之旅的亮点！越南之旅的亮点！礼貌体贴的态度，热情洋溢。专业的工作风格。感谢迈克尔！
Highlight of our Vietnam Trip! Highlight of our Vietnam Trip! Polite caring attitude, enthusiastic. Professional working style. Thanks Michael !
Green bus Sapa provides super comfortable journey from Hanoi to Sapa and vice versa. The recliner seats are super comfy. The ticket costs nominal for a 6 h journey. The bus is very clean and they maintain them well. Shoes are to be kept in plastic bags before boarding the bus. Spare slippers provided at every stop point. Very punctual and super clear instructions and directions provided by our guide Bella. Driver Mr Chin drove smoothly the whole time.
Look nowhere else for Vietnam transportation n hotel, this is the Best! If you are traveling to Vietnam. And feel like going on own (without tour package from origin country), Look nowhere else for Vietnam transportation n hotel, this is the Best! The Best, because they have hotline WhatApps number, are very Supportive, Highly Responsive, English spoken, and giving us Bragain Pricing. My family (of 3) and I, wouldn't be able to travel conveniently without their help on transportation issue. In 8d/7n trip (Hanoi, Halong bay, and Sapa) we were assisted by them well, even in the last minute demand. Bravo and Superb Works to A21. We surely recommend U to all our friends Indonesia and Japan too.
Hanoi nach Sapa. Wir hatten eine wunderbare Fahrt von Hanoi nach Sapa mit dem besten Fahrer von Vietnam:Dung!!!Er hat uns pünktlich abgeholt und war sehr zuvorkommend!Pusten wurden nach Bedarf gehalten und er war sehr nett
Comfortable transfer We booked a return transfer from Hanoi Old Quarter to Sapa in November for the two of us. We paid slightly more for the VIP seats of Hanoi Sapa limousine, which can be lowered for more comfortable ride. The pick up was timely and the ride was comfortable. The vehicle comes with USB charging Point, free wifi, a bottle of water and bread. At one of the rest stop, we were also given a voucher to redeem for either coffee, tea or Hanoi beer. Booking of the transfer is also easy via email and WhatsApp. They will also send reminder before the trip via WhatsApp. Would definitely recommend visitors to use A21Tours
AMAZING SERVICE. Wow!! I was truly blown away by the amazing service A21 provided. This is a better connection service than I have experienced anywhere in the U.S. and Europe, and I have traveled quite a few places. The company is so incredibly organized. I got off my plane in Hanoi and didn’t know how to get to Ha Long Bay, I found their information online and they showed up within 20mins!! The entire time everything was so organized and effortless. The van was super comfortable and quick, we had free WiFi in the van the entire way to Ha Long, chargers, water and blankets. We took the 2-hour quick way which I appreciated so much more than the 4hour trek many people I encountered in Ha Long had took. I would recommend everyone taking the trip to Ha Long Bay from Hanoi use A21!!
Very helpful and respond quick A21 Tours were really helpful throughout our booking. We booked our sleeper bus from Sapa straight to Ninh Binh through them, and they responded quickly every time we had a question. Everything was very convenient for English speakers and the whole process felt seamless. They were also able to arrange updates when needed, which made everything so much easier for us. Overall a smooth and reliable experience.
Train Hué Da nang Merci A21 de nous avoir aidé à réserver le train hd3 entre hué et Da nang. Une communication en anglais via WhatsApp, ils répondent rapidement à toutes nos interrogations.
Da Nang to Hue HD4 Train A21 organised our train from Hue to Danang and it was quick and easy. They got us good seats with our 18 month old and we had a great time on the train - It was clean, spacious, air conditioned and they even had local musicians on the train which our baby loved! Would definitely recommend.
I had never heard of A21, before they randomly showed up in a Google search for transfer between Quy Nhon and Da Nang. We have before used 12go Asia, with very poor customer service, and I really tried to find an alternative because we have gad so many bad experiences. So finding A21 was a luck! A21 responded so quickly and gave us very accurate information. The booking process was smooth and easy, we go the tickets instantly via email and they communicated via Whatsapp and followed up also after our trip, wanting to hear if everything went well. Best service we have come across in Asia for our 3 months on the road here. Will definitely use them again.
Moore Megan
★★★★★
服务非常好，干净利落。如果你需要预订交通，就选他们吧！
Really good service. Clean and straightforward. If you're looking to book transport, book with them!
We took the bus from HCM to Mui Ne. It was new and very well-equipped. Upon boarding, we were offered a bottle of water and a wet tissue. The seats were so comfortable that we could adjust the angle, and there was a tablet for listening to music and watching movies. In addition, there were clean blankets sealed in plastic bags for us to use. Everything was perfect! I would totally recommend it.
Direct Transfer from Cat Ba island to Hanoi international airport. We booked a direct transfer from Cat Ba island to Hanoi Noi Bai airport using A21 tours. The driver picked us up early and dropped us off in plenty time for our flight. We were very impressed with the service including the quality of car, it was a new Toyota Fortuner and was clean and very comfortable. Would definitely recommend.
Booking Train Tickets We used A21 for booking the King Sapa Train from Hanoi to Lao Cai. The service was excellent with very good communication. I recommend A21 and would use then again any time. Thank you.
The Vicsapa train was very comfortable with tasty treats and water, tea and coffee. Air conditioning and a drinks trolley came down the carriage early in the trip and sold cold drinks, wine and snacks. The bed was made with white crisp sheets and doona. Still as it is an old train it is quite noisy but still fun and a great way to travel to the beautiful Sapa in the mountains.
Eileen Lim (Singapore, Singapore)
★★★★★
友好的司机 阿忠先生是一位非常棒的司机。他准时到酒店接我们，车内舒适，而且他还会说普通话！
Friendly driver Mr Trung is a awesome driver . He is on time when picking us up from the hotel . The car is comfortable and he speaks mandrain too !
Maria M
★★★★★
6人定制包团与接送体验：服务无可挑剔，非常靠谱！ 我们一行6人预订了 A21 的定制行程和接送服务，整体体验非常棒！我们所有的接送服务（河内机场到沙坝、沙坝到河内酒店、酒店到机场）司机都准时到达，而且礼貌有加。在从沙坝开往河内的5小时车程中，车上还贴心地为我们准备了水和小零食，而且他们所有的车辆都配 breakfast 有免费 Wi-Fi。 此外，我们还参加了他们家的下龙湾一日游和河内半日游。两位导游（分别是负责下龙湾的 Ms. Emma 和负责河内的 Mr. Cheongsam）都非常专业，英语也讲得挺流利。这里给大家提个醒：如果要参加下龙湾的短途徒步，建议一定要穿一双舒适的步行鞋或徒步鞋。那段登山路不建议膝盖不好的游客尝试。另外，一定要记得自己带点小零食，因为午餐开饭时间比较晚。还有，到了其中一个岛上之后，别指望能痛痛快快地游泳，因为划定的游泳区域很小，给的停留时间也比较有限，而且岛上没有淋浴间和更衣室。 总的来说，我们对 A21 的服务非常满意。通过邮件和 WhatsApp 沟通起来非常顺畅，所有细节都处理得既高效又妥帖。这是一家非常值得信赖的公司，我强烈推荐！ 感谢 A21，让我们的这次旅行过得既轻松又愉快！谢谢
Customized tour and transfer for 6 people. The services provided by A21 were excellent. All our transfer services (from Hanoi airport to Sapa, Sapa to Hanoi hotel and hotel to airport) arrived on time. The drivers were courteous too. We were even provided water and snacks on our 5 hrs drive from Sapa to Hanoi and there was free WiFi in all their transportations. We likewise availed of their Halong Bay tour and half-day Hanoi city tour. The guides that we had (Ms. Emma and Mr. Cheongsam, respectively) were knowledgeable and spoke decent English. We recommend that you wear comfortable walking/hiking shoes if you’ll join the short trek in Halong Bay. The climb is not recommended for those with weak knees. Make sure to bring some snacks too as lunch was served late. Don’t expect you’ll be able to go for a good swim once you get to one of the islands. The swimming area and time allotted were limited. Also, there were no shower areas and changing areas. Overall, we were very satisfied with the A21 services. Communication was easy via email and WhatsApp. Everything was handled smoothly and efficiently. It’s a very reliable company and I would highly recommend it. Thank you A21 for making our trip stress-free and enjoyable! Xin cam o’n!
Booked for Green Bus via a21 and everything went smoothly. Nothing to complain. Everything went as scheduled, no e-ticket needed. Good services and very responsive on WhatsApp.
8 hours - Overnight Train to Sapa. We booked directly online. Everything went smoothly. We were upgraded from superior to deluxe cabin that sleeps 4 people. So we had to share with another couple, which was fine because we all slept the whole way. There was free water or beer, bananas, chips, and free WiFi. The beds were very clean and even the bathroom were not that bad. It is an excellent way to go to Sapa and you save one nights hotel bill while traveling. If you get motion sickness be warned this train goes up and down and sways side to side, all at the same time, it is quite bumpy and noisy. Not to mention it makes a lot of stops along the way. Earplugs and Dramamine might help.
Best way to get to Sapa from Hanoi! Booked the cabin with 4 beds. Journey was about 8 hours. Experience was pretty good, and slept quite well. The beds were reasonably clean and comfortable. Free mineral water, snacks, toothpaste and toothbrush were provided. But would suggest to try not to use the toilets if possible. Overall good experience, train timing was punctual. Overnight train a good way to get from Hanoi to Sapa.
Probably the most comfortable way from Hanoi to Sa Pa. We booked the VIP version, two bed cabin of King Express train. It was reasonably clean. We did not see any bugs or vermin. Toilettes were ok. We did get some sleep. The train was very punctual both times. The train took 7.5 hours from Hanoi to Lao Cai. The employees in the train sell you staff that is actually free. I paid for the tee anyway because these people are very poor and it is very little they charge. When you arrive at La Coi station, there are lots of Minibuses that take you to Sa Pa for small money. This takes about one hour. The drivers already wait in front of the train. It is safe to go with them, no scam.
Convenient and easy. The distribution of reviews on here doesn't look good - so in fairness I thought I'd update with my review because our experience was quite positive. We took the Fansipan express from Sapa back to Hanoi on 29/9/19 leaving at 13:30, checkin was smooth(ish) - its a scruffy office on a chaotic street where you wait but this is Sapa in Vietnam after all - so expoected. Bus is confortable enough, Im 1.73m and had plenty of legroom, the berth is private with a curtain. Its a big bus. The road leaving Sapa is tight and twisty for th first hour down to the highway at Lao Cai, so this isnt airplane or train smoothness - however it was fine in the day. Once on the highway the driver drove at a steady 100km/hr (checked with GPS) there didnt seem to be any taumatic moments - the general standard of driving in VIetnam is pretty poor and our driver seemed to cope well - even when you come across 2 trucks stopped on the highway blocking both lanes with one reversing!!! By the time we got into Hanoi the drivers favourite control seemed to be the horn as I think we were running 15min late. We took this bus not because we expected a really smooth comfortable sleep and not because its cheap - its just that it IS comfortable and it leaves at a very convenient time allowing a hotel checkout at midday and then a 13:30 departure. Itys a 5.5hr drive to Hanoi - even if you take the train you have to get a bus or taxi down to Lao Cai for the first hour anyway - if you've got luggage or cases this is easier than dragging onto a train as well - as there was loads of storage space as in all long distance coaches. Coach made 2 stops on way back - strange open sided supermarkets selling some strange stuff alongside touirist 'tat', beware you need 3k dong to pay for the toilets! Make sure you;ve got some small notes. To be honest there isn't much alternative for getting to and from Sapa, trains are slow and go overnight only to Lao Cai, a private taxi would be expensive - and seeing the driving standards in Vietnam I'd rather be on a big bus! Also Im sure some of the more negative views on here are for the wrong bus - this coach as in the main picture is orange and black - its called a VIP cabin bus, some of the pictures of the interior are for a different bus. We would use again because of the convenience.
I have booked the tickets 1 hr before the journey started and it has gone very fast and well. They helped me very quickly when I had questions and the driver and the guide were super friendly and we got all the informations we wanted to know to be sure for the journey. Thanks! :)
Mary LC
★★★★★
从机场到下龙湾的服务很棒，我们不用担心如何从机场前往下龙湾了。
Great service from the airport to halong bay. We dont have to worry how to get to halong bay from the airport...
Absolute aanrader. Comfortabele slaapcabines met veel privacy. Stoel kunnen volledig plat. Gedurende reis heerlijk series op iPad gekeken. Andere bussen hebben wel mooie stoelen maar hebben niet deze privacy. Je kunt zelfs makkelijk bij elkaar gaan liggen
hykkkkk (Seoul, South Korea)
★★★★★
Good。車上的個人隱私空間很好，還配有閱讀燈和 USB 充電座，冷氣也超級給力，硬體方面真的沒話說，哈哈……不過，最大的問題是完全無法溝通。當初預訂從河內到沙垻（Sapa）時，主打車程是 6 個小時，但最後實際上花了 8 個小時才到。特別是在最後一個休息站時，車子整整停了一個小時，卻沒有任何人來向我們說明為什麼停這麼久。如果當時工作人員能稍微主動告知一下原因，整個體驗一定會更好。
Good. 개인공간도 있고 독서등도 있고 usb 충전도 가능하고 에어컨도 빵빵하고 다 좋은데 ㅋㅋ...ㅋㅋ 말이 안 통해요. 하노이에서 사파까지 예약 할 땐 6시간이라고 했는데 8시간이 걸렸고 마지막 휴게소에서는 한시간이나 서 있었는데 왜 서 있는지 말을 안해주더라구요. 그런것만 말 해줬으면 더 좋았을 것 같아요.
Great service, awesome ride! My boyfriend and I booked yesterday and took the ride this morning. The communication was fantastic, quick responding and very friendly via whatsapp. The car was extremely comfortable, neat and clean. The driver was on time and took one break at a convenient spot on our trip from Hanoi to Ha Long. I even forgot my phone in the van, and they managed to bring it back to me right away - again I am grateful for their quick response, when we texted them about it. It was also very cheap, considering the comfort and the bottle of water each passenger got. We had a great ride here and I can only recommend to book your ride with A21. We'll be back soon :)
What a trip. ok, so it's not luxurious, but comfortable. Weird sharing a room with two French folks that didn't speak English, but they were nice. Bathroom serviceable, but not too fancy. ride was bumpy, but mysterious. a genuine experience. cool to walk in the train hall way at night and look out an open window
Quick sell for an awesome place and wonderful service. Had a short chat over whatsapp late night for the next morning departure from Hanoi. Opted for private cab.. had a lazy start for an awesome afternoon cruise and activities. Mind you Titop island climb needs a bit fitness but halfway point up itself is a treat to watch. Caves/water/hill/limestones/beach/food/cruise cabin - all upto an A+ class experience. Would definitely come back !
Hanoi/Sapa/Hanoi journey We were 2 adults and 3 children traveling to Sapa from Hanoi and back to Hanoi last week. We booked a shared journey but had the minibus to ourselves on the way to Sapa which was a real treat. The reclining seats are very comfortable, there is reasonable wifi on board which was a benefit we hadn't realised when booking, charging ports for each seat. On our return to Hanoi the bus was full and I was sat in the front with the driver and his colleague which makes for a bit more of a squashed seat but it was ok. It is good to know that when all seats are booked on a shared journey that that includes the use of a front seat as well which although do recline it does not have the arm rests and other comforts of seats in the rear. Vouchers for drinks are given at one stop, one small bottle of water given on boarding the bus, food options are limited at the two stops particularly if you have children with you so we would recommend taking food (or at least your own choice of snacks) with you if possible. Both journey times were 6 hours with stops. On both journeys the drivers drove safely and calmly which we appreciated particularly on the very twisty road for the last part of the journey into Sapa.
Great Transportation Option Easy booking and great communication with the company and drivers. One of the few companies that offered car service from Ha Long to Ninh Binh. Also used them from Ninh Binh to Hanoi, friendly drivers with clean cars for both drives
Reliable transportation from Hanoi to Sapa The transportation from Hanoi Airport to Sapa was reliable, and the staff were very helpful in making sure I didn’t miss the bus.
Contraté un Transfer desde Vung Tau al aeropuerto de Ho Chi Minh. Empresa muy fiable, puntuales y responden al instante. Todo fue muy bien durante el trayecto así como durante el proceso de contratacion del servicio.
A21 was super responsive when I needed to book a last min same day limousine from Sapa to Hanoi. Ride was comfortable and safe! Would recommend for a reliable and comfortable experience.
Bilal B
★★★★★
服务非常好，而且专业。 VIP座位非常舒适，河内到下龙湾的旅程也很愉快。
Very good Service, and professional. The vip seats are very comfortable and the journey between Hanoi and Halong is pleasant.
We were collected from our accommodation in Hue on time and the communication through WhatsApp was very good. Our driver was organised and once all passengers were aboard we departed on time. The drive was pleasant and as expected for Vietnam..... We arrived in Da Nang as scheduled after one 20 min stop for food which was basic convenience store offering and clean bathroom. We met 2 other vehicles in Da Nang and the other passengers departed with them, we were then delivered to our accommodation.
My family and I used A21 Tours for private transport from Hanoi to Ninh Binh, and then again Ninh Binh to the Hanoi airport. They were easy to use, the drivers were on time, and the vehicle's were air-conditioned and clean. We had to move our flight several hours earlier due to weather, and they were still able to accommodate us and get us to the airport on time. It's cheaper to book directly through them, then try to use a tour platform like Viator or Get your guide on (though I use those platforms for other things). I would definitely recommend A21 for private transportation.
We used this service last minute to book transport from Ninh Binh back to Hanoi. Staff was professional, easily contactable. The limo arrived on time, very clean, comfy seats. The price is a bit more dearer than the other service we used prior but much better in value in my opinion. Would recommend.
Great bus transfer from Ninh Binh to Da Nang! The trip was great. We had contact from the company before updating us of weather conditions etc which was really useful. And we arrived early - seats were super comfortable and the toilet was very pleasant (most buses don’t have toilets so this was an added bonus). Would definitely use again!
Pleasantly surprised My partner and I went from Hoi An to Phong Nha. We were pleasantly surprised at the space. The lounge areas were nice to lay down in and have a sleep. Air conditioning was great and the massage on the chairs was another great surprise! Didn’t have wifi or a bathroom but you get breaks along the way. Also be aware if you are tall! It will probably be cramped!
Very good service, always checking in on WhatsApp to make sure everything was in order. We booked the train from Hue to Da Nang. Although the journey is long (almost 4 hours) it is worth it for the views at the Hai Van pass.
Sleeper Bus is worth the price but you need to bring wipes for stopovers. The cabins are spacious which is great. The bed was comfy with a massage option. The customer service is also good. The only thing that’s stopping me from giving this 5-star was the stopover. It was in the middle of nowhere and the toilets were disgusting.
Relaxing Limo Bus from Sapa to Hanoi Ordered a Limo Van trip back from Sapa to Hanoi for our family of 4. Im so glad we did this, as the train is great but not for both ways and we wanted to get back early in to Hanoi. The trip was great, van was super luxury, driver was courteous both to us and on the road and helped us with bags. We had one toilet stop on the way back. No probs, recommend highly
Anthony Hart
★★★★★
清化至河内机场出租车。价格实惠，车辆舒适，司机服务出色。全程准时如约。强烈推荐这家公司。
Taxi from Thanh Hoa to Hanoi Airport. Competitive price. Very nice car and excellent driver. Everything was on time as promised. I fully recommend this company.
Comfortable, clean and well organised I booked three Transfers with A21 (Halong bay to Ninh Binh, Ninh Binh to Sapa and Sapa to Hanoi) and all were very good. The buses were clean, comfortable and on time. The organisation and information given before the transfer was also very good. Before each tour I was given the drivers name, phone number and number plate.
Thibault C
★★★★★
在卧铺巴士上行驶得很舒适。 我们比预期更早到达会安，因此有更多时间在那里享受，这很不错。
Nice drive in the sleeping bus. We arrived earlier in Hoi an than expected so we could enjoy more time there. Which is good.
Heritage train booking We booked our heritage train journey from Da Nang to Hue through A21 Tours and had a smooth, hassle-free experience. Everything was well-organized, and there were no issues at all. The process was easy and reliable.
We used A21 to book our overnight bus from Phong Nha - Hanoi. We previously used 12**Asia to book our buses in Vietnam and we had no communication about our bus changes and was quite stressful. With A21 they contacted me straight away and kept me up to date with our bus times and was always there to answer any questions! I would highly recommend you use this company to book your travel they was amazing! Thankyou so much! Also our overnight bus was so comfy !!
Good transfer from Hue to Hoi An We took the transfer from Hue to Hoi An. It went smoothly. The cars were very comfy and the company made everything to be very easy for us
Excellent car. Prompt communication and service. Competent driver. (The nature of traffic means he was a little aggressive by Canadian standards.) We were driven from Ho Chi Minh City to Can Tho, and then back again a few days later.
Sleeper bus to Hoi An from Ninh Binh A21 Tours organized a sleeper bus and a shuttle bus to and from the sleeper bus station so we didn’t have any stress at all, definitely would use them again!
Great value for a private car from Ho Chi Minh to De Lat Vietnam. Driver was courteous friendly and most importantly a good driver. Booking was easy and user friendly, trip was as stated in time. Vehicle was a newer SUV very clean and comfortable. We would definitely recommend your company!
Perfect service! We got the VIP sleeper bus from Hanoi to Hue and the service was perfect. Customer service was on point and we were even collected by shuttle bus from our hotel and brought to the bus stop.
Smooth ride from Hanoi to Tam Coc and back! I ended up with A2 Tours because 1: their website and booking system was easy to use. 2. There was instant communication with nothing left to circumstances. Good english communication and I was in contact with them before, during, and after (they checked to see i was at the bus pickup, etc) If you are looking to book travels and need a middle person, I would definitely recommend them. No one wants to have unnecessary worries when on holiday.
232ginaj
★★★★★
宁平至会安夜间巴士 乘坐宁平到会安的夜班巴士，换乘顺利，巴士条件不错。沟通良好，酒店接送准时。
Overnight bus from Ninh Binh to Hoi An Took the night bus from Ninh Binh to Hoi An. Smooth transfer and the bus was nice. Good communication and timely pickup from hotel.
Great after sales communication and service. I had to cancel one of my luxury bus trips from Ninh Binh to Hanoi and they were fantastic - fast to respond and provided a full refund (minus a small admin fee). Would highly recommend!
Reliable and responsive We booked a last minute transfer from Halong Bay to Sapa with A21 and were rewarded with a super comfortable 7 seater car with a safe courteous driver. The booking office responded immediately and set up the transfer within minutes. We can confidently recommend A21 for any transfer need in Vietnam
The service was very well-organized and easy to book. Communication via WhatsApp was seamless and highly professional, thanks to the operator. We received all the necessary details well in advance of our trip, along with periodic check-in messages to ensure everything was on track. The limousines were in excellent condition, and all the drivers were professional, courteous, and attentive. We booked this service for our journey from Sapa to Ninh Binh, and the trip was incredibly smooth. There was a brief 45-minute stop in Hanoi, where the drop-off and pick-up points were conveniently located in the Old Quarter, right next to a Starbucks. This spot provided easy access to various cafes, restaurants, and restroom facilities. I highly recommend this service—it made our journey stress-free and comfortable.
Heritage train ticket booking Booked a heritage train ticket via A21 tours from Da Nang to Hue. Received all instructions via email and WhatsApp with payment link. My ticket was sent via WhatsApp together with all instructions. On the evening before the ride, received another WhatsApp message with key instructions. Very happy with my choice, definitely recommend.
Very professional, good and efficient communication Booked a train ticket from Quy Nhon to Da Nang. All online, communication via WhatsApp. They also specified my initial train was not available for that day and offered alternatives. The whole process took less than 1 hour, paid online and got the tickets. Also got a notification a day prior to the departure, with all the instructions, including a map location of the train station, so I knew all the time what to do, which is comforting as a traveler in a foreign country. I recommend them, they are very professional.
Highly recommend to anyone traveling. They were able to accommodate my trip with a 2 hour notice. They sent clear pickup and driver locations. They are highly communicative and checked on me every step of the way. As a solo traveler this is the way to go.
Convenient, easy The pick up was fast and convenient from Ninh Binh. We stopped for a 10 minute break in between the trip and the journey to Hanoi was smooth.
Go with this company I heard many stories about no communications and horrible riding conditions on other booking sites. But A21 was different. I took a van for Hanoi to Ninh Binh and back. Both times the communication through whatsapp was flawless. I'm guessing that they assign a person to you so that you are interacting with the same person the whole time. The agent for me was Phuong and she did an excellent job. Answering all my questions and updating me on when the van will arrive and checking to see if im on it. I also had to change the time of my trip and Phuong changed it no problem. As for the van, I believe they don't own the vans so they hire outside van companies. But I think A21 keep a close contact with them so that everything will run smoothly. Overall, very pleased to have gone with them. If you have any doubt, choose them and they will take care of you.
Luxury bus travel Booked a VIP bus from HCMC to Vung Tau. Very easy process and great support from the A21 team. Bus was fantastic with super comfortable reclining seats at a very reasonable price! Highly recommended.
Outstanding, Quick and very well priced. 10/10 The communication between A21 and me was outstanding. Before, during and after pickup and drop off. Everything was clear and the response time was unbelievably quick. I should mention the price is always slightly lower than the service provided by the cruise ships. I have used A21 twice and it’s a 10/10 for me.
Shanizairova
★★★★★
河内-沙壩之旅 行程组织得很好，巴士也非常舒适。我很享受从河内到沙巴的旅程，非常感谢。强烈推荐。
Hanoi-Sapa trip Very good organized trip and very comfortable bus,I enjoyed my drive from Hanoi to Sapa, thank you so much. Definitely recommend it
Fast, reliable and great service A local guide suggest me about it. Found in Google and booked it. Smooth transaction and quick response. We reached destination earlier than expected time. It was clean, comfy, safe and yeah just highly suggest it! Thanks A21 !
Thumbs Up! Efficient, affordable transportation between Hanoi and Sa Pa with great customer service. we booked the shuttle there and the bus back, both very positive experiences
Travel A
★★★★★
很棒的公司 在越南任何地方预订火车票都很方便，响应迅速，组织有序。沟通也很及时。谢谢。
Great company Good company to book train tickets anywhere in Vietnam quick response well organised. The communication was prompt. Thanks
Hai van pass train ride I had been looking online to book a train from Da Nang to Hue via the hai van pass. Issues with online booking systems left me frustrated and a quick Google search brought me to this company. The price was the cheaper than seen by any other listed for the service. Phuong messaged quickly and was able to sort out our train ride, we asked if we could sit the side of the train with the best view and Phuong made that happen! Kept in touch throughout the day to make sure everything was ok. Perfect customer service
We used A21Tours for our honeymoon transfer, and the experience was flawless! The limousine was luxurious, clean, and incredibly comfortable. A special thanks to Phuong for her fantastic organization—everything ran smoothly, and she made sure we were well taken care of. Highly recommend their service for anyone looking for a stress-free, premium experience!
Parfait! En vacances au Vietnam dernièrement, je cherchais des transferts en voiture entre Saïgon et Can Tho d'une part et Can Tho et Rach Gia d'autre part. Je m'étais renseigné auprès des hôtels dans lesquels je devais séjourner mais les tarifs proposés me semblaient excessifs pour le Vietnam. Je suis tombé par hasard sur le site internet de A21 sur lequel plusieurs trajets en voiture sont proposés notamment entre Saïgon et Can Tho à un tarif qui m'a semblé raisonnable. Je les ai contactés par mail, j'ai eu une réponse dans les 20 minutes qui suivent confirmant les informations du site internet. A la suite de cela j'ai demandé si il pouvait également organiser le transfert entre Can Tho et Rach Gia. Là encore, j'ai eu une réponse positive 15 à 20 minutes après ma demande toujours à un tarif raisonnable. Après quelques échanges pour valider les modalités pratiques, j'ai reçu un devis reprenant ce dont nous avions convenu avec un lien pour le paiement. Pour chaque trajet, environ 1 heure avant le départ j'ai reçu un mail avec le nom du chauffeur, le modèle du véhicule et la plaque d'immatriculation. A chaque fois les chauffeurs sont arrivés à l'heure convenue. Les véhicules étaient "standards" mais propres et climatisés (nous n'en demandions pas plus) et nous sommes arrivés à destination dans les délais annoncés. Bref, nous sommes très satisfaits du service rendu et je recommande A21 pour l'organisation de trajets au Vietnam
Professional, efficient and excellent value We were looking online for the train information from DaNang to Hue and found A21 tours. From the start I was really impressed. Immediate responses to my what's appnquestions, patient and knowledgeable. They booked exactly what I asked for - window, forward facing and sent photos to show the train seating plan and seats. As we were there for just one day I asked about travel back to DaNang and they offered a really reasonable limo van ride and allowed me to specify seating as I'm not a good traveller at the back of a car. Again, excellent, efficient service so after this we used A21 for the rest of our trip. Every journey was excellent value and the communication was instant, correct and efficient. For each journey they sent driver and car details, were always on time and the drivers were safe and professional. I recommend this company most highly. Many thanks
Great for booking train tickets. They charge small commission Great travel company. Used it twice for booking train tickets (through web). Swift communication, good prices. Fantastic experience
10/10! We used A21 for all of our private transfers around north Vietnam, my husband left his brand new boots in one of the vans and the company and driver went above and beyond to get them back to us before we flew home. Such fantastic service, very quick responses, would definitely recommend and book them again! Thanks again!
King Ling
★★★★★
从顺化到会安的门到门接送预订流程非常简单。他们会确认您的预订，并通过WhatsApp发送接送时间。
Easy enough process to book a door to door transfer from Hue to Hoi An. They confirm your booking and send you a time on WhatsApp.
Мария
★★★★★
非常美丽的风景展现在眼前，推荐。火车准时到达，旅途很舒适。
(Translated) Very beautiful landscapes open up, I recommend it, the train arrived without delay, the trip was comfortable (Original) очень красивые пейзажи открываются, рекомендую, пришел поезд без опозданий, поездка была комфортной,
I booked this for my friend and he said that the confirmation and QR (used as a ticket at the station) came after 24hrs. It was a smooth and seamless transaction
Highly recommended transfers We initially considered booking our transfer between Hanoi and Ninh Binh (Trang An) through 12go.asia, a popular platform. However, after seeing mostly underwhelming reviews regarding the transfer carriers, particularly concerning multiple vehicle changes (3-4 times), we opted for a more reliable option. We discovered a21tours's transfer services and decided to give them a try. Upon attempting to confirm our reservation through their provided payment link, we encountered an unknown error. After notifying their WhatsApp support, they promptly provided another link, which unfortunately still didn't work. Fortunately, they offered the option to pay the driver directly upon pickup, which was incredibly convenient. Despite initial uncertainty about whether the driver would drop us off at our remote Homestay, everything went smoothly, with only one vehicle change necessary due to the narrow path to our accommodation. We also booked our return transfer with them, which was equally hassle-free. The drivers were courteous and drove safely throughout the journey. Overall, no complaints about the experience.
Hanoi to Sapa Travel. Such a great way to travel to Sapa. Very reasonably priced! The cabins were clean and snacks/water were provided. It was difficult to sleep due to the noise of the train, however, this was outweighed by the accessibility and ease of travel from Hanoi to Sapa
Great transport service from Halong to Hanoi airport. We booked from Halong to Hanoi airport, Driver was waiting for us at the time booked. Took us to the airport in Hanoi and arrived at the time we asked for. I communicated through Whatsapp and everything was confirmed the evening before with car and driver details. Great service - Thank you
Great experience! My wife and I used Cat Ba express to travel from Hanoi to Cat Ba and also did a day cruise with them on the Serenity Cruise ship. All the staff we met were professional and friendly, the bus was clean and comfortable with a rest stop half way. The transfer between bus and speed boat was smooth and easy. The day cruise was also a great experience. The serenity boat was lovely and the views around Lan Ha Bay were excellent despite some cloudy weather. They provided vegetarian options for lunch (albeit pretty basic). Our guide Phuc (AKA Tony) was brilliant and made the day fun and enjoyable.
Setiawani S
★★★★★
吉婆岛往返交通非常便利。乘坐吉婆岛快线往返该岛十分方便，他们还提供酒店接送服务，时间也很准时。
Convenient transport to/from Cat Ba. It was very convenient using Cat Ba express to go to/from Cat Ba. They also picked up/dropped off at our hotel. The timing was on time as well.
Great way to travel We took the night train with King Express from Hanoi to Sa Pa and it was simply a perfect way to travel. I can highly recommend treating yourself to this experience. The cabin was clean and nice, the train ran smoothly and was exactly on time, the staff were so nice and we had a wonderful time and a good nights sleep arriving fresh and happy at Sa Pa. Don’t miss out on this.
Wouterhaak (The Netherlands)
★★★★★
服务非常好 阿星的导游工作很出色 沟通顺畅 尽管交通拥堵，依然准时 巴士干净，还提供了饮用水
Very good service Tinh did a great job guiding us Good comms Timely despite lots of traffic Clean bus. Water was provided
So comfortable and easy. Dream. Most comfortable trip from Hanoi to Cat Ba ever. Even if you just landed in Hanoi on a flight and go straight to Cat Ba via this service. 45min coach > 20min service stop > 1hr coach > 5min speedboat > 20min coach
Dream. Most comfortable trip from Hanoi to Cat Ba ever. Even if you just landed in Hanoi on a flight and go straight to Cat Ba via this service. 45min coach > 20min service stop > 1hr coach > 5min speedboat > 20min coach
Efficient and professional A21 organised 4 cars for us on our trip to Vietnam. Very efficient and professional. I would thouroughly recommend these guys for advanced booking of transport around Hanoi and HCM.
Efficient and professional A21 organised 4 cars for us on our trip to Vietnam. Very efficient and professional. I would thouroughly recommend these guys for advanced booking of transport around Hanoi and HCM.
I'm so glad I read the reviews on Tripadvisor because I would have not otherwise known about Vic Sapa train. From the time booking Mrs Nguyen was impeccable, replying to emails promptly and offering all needed assistance. We chose a VIP cabin for 2 and actually had a very comfortable journey. Sure, the train swings, but you would have that with any company since it's one operator for the entire train. In fact, the swinging motion helped me fall asleep. The carriage is beautiful on the inside, our cabin was impeccably clean and so was the toilet throughout the entire journey, a huge plus. We also had free snacks and drinks in our cabin. Overall, a great experience, I only wish they would cover other train routes, we would surely book with Vic.
Already used A21 tours from Hanoi to Sapa and they were great so we asked them for a 5:00am pick to take us to the airport. At 10:00pm last night I received an email with the driver’s registration plate and a number to call if any issues. Well our street was flooded from the rains, shin deep but the driver found a stylish spot for us. In the car at 5:00am and 5 mins later received a WhatsApp message to make sure everything was ok. Highly recommend these guys- always turn up on time and keep you informed along the way.
Booked 2 VIP seats (middle 2 rows) as previously we had the rear seats which are over the the rear wheel axle, so a very uncomfortable ride. Different company, different seats made the world of difference. Arrived bang on time, given a cake and water. Wifi worked brilliantly. Two stops on the way for refreshments etc. Pickup and drop off from our hotels. Couldn’t fault them and highly recommend.
Reliable & Good transport provider :) A21 was very responsive to my queries & was able to communicate with me via WhatsApp promptly throughout my stay in Hanoi. We booked 4x Chapa Express train tickets (2 way) to Sapa & Private car (2 way) to Halong Bay. It was a breeze using A21 & strongly recommend using their services. Their prices are also comparable to other local rates.
Excellent Service and highly recommended Excellent service, easy communication, driver arrived on time, clean with free bottled water Limousine, affordable rate. I cant thank enough for this transport company who will go above and beyond for their customer. Highly recommended. We are so happy we chose this service. We traveled from Danang to Hue, Danang to Hoi An, Hoi an to Danang International Airport.
Used them to book a bus from Ha Long to Sapa, they were great. Answered quickly on WhatsApp, provided a Paypal payment link. Very communicative, good English. Will use again while I'm in Vietnam.
Use this company for your transfers! We organised our transfer from Hanoi airport to Cat Ba through A21 Tours. It was really efficient including checking we were clear where to meet and proving photos, timings and pick up car details. By far the best transfer we had in Vietnam. Very reasonable prices compared to others.
Great service / transport Due to a major storm, our train from Hue to Da Nang was heavily delayed (5/6+ hours).. A21 tours saved us! We messaged them on WhatsApp and booked seats on a van going within the next two hours, and with hotel pick up and drop off too! We were so happy with the service that we used them again the next day for another journey. They’re always super quick to reply and happy to answer any questions we have. Payment through PayPal is convenient and means it’s definitely a set price being paid.
Helpful and quick respond Officer. I was satisfied with A21 Tours’s promptly action upon the request. The drivers are nice and very safe to travel. Thank you so much for your kind arrangement.
Kim C
★★★★★
Green Bus 舒适且安排清晰合理 我和朋友乘坐 Green Bus 从沙垻到河内，巴士很舒适。车上有一位女乘务员，英语说得很好，还会重复播放预录的广播，确保每位乘客都清楚通知内容。 我们从河内到沙巴乘坐的是另一家巴士公司，虽然也舒适，但安排不如 Green Bus。他们没有明确告知下一站何时停靠，完全没有通知，乘务员全程在睡觉。而且全程只有一次上厕所的时间，对于六小时的车程来说远远不够。 我认为 Green Bus 可以改进的一点是：旅途中对乘客多加留意。有些乘客在车上吃橘子（巴士禁止饮食），还有些人看剧时不戴耳机，非常扰人。我只好自己请那位乘客调低音量。如果乘务员能帮忙处理这类情况，那就更好了。 总体而言，Green Bus 很不错，如果再来沙垻，我会再次预订。
Green Bus is comfy - clear & good arrangement My friend and I took green bus from Sapa to Hanoi, the bus was comfy. There’s a girl as the bus assistant, who speak very good english and would repeat the pre-recorded broadcasts so to make sure everyone aware of the notices. We booked the other bus company from Hanoi to Sapa, it was also comfy but the arrangement is not better. Also they don’t have clear instruction about when is the next stop. No notice at all, the bus assistant was just sleeping. And only one toilet time which is not quite enough for a 6 hours trip. One thing i think green bus can improve is to pay more attention to the guests during the trip. As some of them were eating oranges in the bus which the bus is not allow eating. and some of them watching drama without an earphone, that was ignoring. I asked that person to volume down by myself. If the bus assistant can help for such then it would be even better. Overall, green bus is good and I will book again if I come to Sapa again. 舒適及安排很好。 我們乘Green Bus由Sapa到河內。 巴士助理很有禮貌，英語亦很好。相比起由河內到Sapa的旅程（別的巴士公司），Green Bus的安排比較好。停站的次數也多一次。
Perfect services! Used A21 Tours for a quite last minute pick up from Ha Long to Hà Noi. We used the shared limousine van. It arrived at our hotel on the agreed time and did a perfect drop off at the site in Ha Noi we agreed upon. All without any hassle. A real safe and comfortable drive thanks to an experienced driver and a very clean van! All in all I would definitely use A21 again a next time!
Great service! My boyfriend and I had a wonderful experience with eco sapa. I contacted them on Facebook about a transfer from Hanoi to Sapa. They were very responsive and helpful and we stopped by their office in Hanoi to purchase our tickets for the following day. Very clean, very comfortable and a safe driver. The only downside was that the schedule changed slightly the day before so we could go and pick up other passengers from around Hanoi- this took a long while to drive around Hanoi and collect them and meant the transfer for us was longer as we were the first to be picked up. This was communicated to us beforehand though directly from the bus operators and they arranged an earlier pick up time for us to try and accommodate this. To be aware of: The driver didn’t speak English but the tour operators did so we had everything we needed to know before we set off from them, and any problems you can contact them directly on Facebook. Make sure you ask any questions you need from them. We made 2 stops for toilet and and food and made it to sapa in around 6 1/2 hours (again this was longer for us than usual). Would recommend Ecosapa for good communication and comfortable safe transfer. Thank you!
We used A21 Tours to travel back and forth from Hanoi to Sa Pa recently. It was very easy to book our trip online, with clear information of all the details. After we booked, all communication with A21 Tours (through email or WhatsApp) was first class, and they were quick to keep us informed about any changes. I would not hesitate to book a trip through them again.
Car and driver from Hanoi and Ninh Binh. I went to 4 places and then back to the airport. I used A21 a few times already when I was in Hanoi. They were very flexible and responded quickly via WhatsApp. Very handy. It is like Magic. Very dependable service.
Great experience. We were treated like special guests throughout our trips. We were a group of four adults and the room was small but comfortable. The ride was as smooth as a train ride can be. The bunks were comfortable and the room was air conditioned so even the top bunks were cool. The bathroom was clean and very nice. We were greeted with refreshments in the morning before leaving the train. Would recommend to take a ride.
We availed the transfer service from Hanoi to Sapa on October 30, 2019, and from Sapa to Hanoi on November 4, 2019. Overall, we had a good experience. We e-mailed the company directly in July 2019 to make our reservations. The interactions were smooth and timely. We specifically requested for the VIP seats (seats in the middle of the van) at the time of booking. Everything happened on our transfers as per the description. We were picked up slightly ahead of schedule from our hotel at Hanoi (in the Old Quarter). The scheduled rest stops were made, and we received the complimentary coupon at one of them. We were dropped off at our hotel in Sapa. The van was driven safely at all times. Air conditioning and wi-fi worked as expected. On the return journey, the pick up was delayed slightly due to traffic jams, but, from the time we were picked up from our hotel in Sapa, the rest of the journey was uneventful and went as per the expectations. We were dropped off at our hotel in Hanoi. Overall, we were happy with the service, and would choose the service again in the future if we have a need. Keep up the good work, team!
Reizen Vietnam. We hebben al onze transfers bij A21 geboekt voor onze vakantie in Vietnam wat een top service/communicatie, alles keurig op tijd uitstekende chauffeurs, wij hebben de Vip limousine voor de gehele reis geboekt zeer relaxte stoelen om heerlijk ontspannen te kunnen reizen.
A nice way to travel to Sapa. We travelled from Hanoi to Lao Cai railway station on the Victoria Express. You then get transporting Sapa via mini buses about an hour away Check was pretty painless, they have a lounge at the station and you luggage is taken for you to the lounge. You get tea and a seat. There is a mini supermarket in the station downstairs to buy anything you need for the journey, prices in the lounge itself are high You get help to take you luggage to the train, they seen to call you in small groups to board You take all you luggage to your cabin. So can be a squeeze if it doesn’t fit under your bed. We had a 4 berth cabin for the two of us, it was okay. We use the spare duvets to lay on and the bed although a bit narrow was fine There is no restaurant car, there are two toilets which are clean and have hot & cold waterstaff onboard are friendly & helpful There is a power socket in the cabin to charge phones etc. & the WiFi worked well although did struggle with FaceTime You get two bottles of water, some people got fruit. The train departs at 22:00 and does shake about and is noisy but I slept on & off okay. They wake you at 05:30 with coffee or tea and a small croissant and you arrive at 06:00 Disembarking in easy & orderly I enjoyed the journey
The services they arr provided are very satisfying. The ordering process is easy, the operator, Miss Moon very friendly and always give quick respond. She is very helpful to answer a number of things. The bus is clean.Passengers are prohibited from wearing shoes and carrying food to maintain cleanliness. Instead, the bus stops at two stops to go to the toilet and eat.But the time allotted for eating is too fast, so I have to leave the foods. Certainly quite unfortunate. But beyond that, Green Bus provides very good service :)
Perfect services. Used A21 Tours for a quite last minute pick up from Hà Long to Hà Noî. We used the shared limousine van. It arrived at our hotel on the agreed time and did a perfect drop off at the site in Hà Noî we agreed upon. All without any hassle. A real safe and comfortable drive thanks to an experienced driver and a very clean van! All in all I would definitely use A21 again a next time!
Nice trip. We booked the VIP 2 berth cabin and the trip was nice. It is nicer than we thought or read from the other reviews. The cabin was clean and we had some freebies to enjoy during the trip. Staff are friendly and in good mood. We were warned not to take the morning coffee from the lady but we did and paid for it since it is just a small amount and she is quite polite and friendly. Highly recommend this train to everyone!
옆에와서 리뷰해달라고해서 옆에서 하는즁 매우친절 버스도 큼 괞춘함 Viet이라는 직원이 아주 친절함 Viet is very kind and so cool If i come back, i try again this bus Thank you 50자 채우는거 매우힘든데 어쨋든 버스 크고좋다 친절하고 빠르다 닌빈에서 왔는데 올때보다 좋은버스다 강추다 싸다 좋다
Great service comfortable bus. Very happy with our experience, the bus was so comfortable we were able to sleep almost the entire way to Sapa. The bus guide was very friendly, informative and was wearing the most jolly Christmas sweater ever :). Snacks and water were provided. The only downside was an annoying customer who’s phone kept going off very loudly.
All was perfect and always on time. I booked 6 transfers around Nord Vietnam. Service supe and always on time, they exceeded my expectations every time. Thank you again!!!
Excellent service Excellent timing Excellent cleanness Excellent confort Excellent option I used A21 all the way for my internal transfers. And will keep on using their services..can only recommend it. Top notch!
Flexible, accommodating, and competitive. We booked multiple trips through A21 including airport pickup and drop off. The A21 crew was incredibly flexible. Our flight from Ho Chi Minh to Hanoi was delayed by an hour. When we arrived, our driver was waiting for us and extremely helpful and happy. We also booked our Halong Bay tour through A21. Overall, the experience was top notch. For our trip to Sapa, we booked a private car with a driver for 3 days and 2 nights. Our driver was professional and accommodating. The prices offered by A21 is competitive and the A21 team is always reachable via WhatsApp. We had to change our plans multiple times prior to landing in Vietnam and A21 was always accommodating. They made our trip to Hanoi and Sapa easy and enjoyable.
Nosipho (Jeonju, South Korea)
★★★★★
我强烈推荐这项服务。从河内到沙巴的行程平稳且准时。司机和乘务员都非常友善且乐于助人。
I highly recommend this service. The ride from Hanoi to Sapa was smooth and on time. The driver and conductor were very kind and helpful.
Just ok. We travelled in a 4 berth cabin on the King Express From Hanoi to Sapa. The rooms are very small so take as little luggage as possible. We left three bags in our hotel at Hanoi and just took what we needed in one bag on the train to save space. Mattresses are pretty hard and not very wide but we managed to get some sleep. Husband suffered motion sickness - it can get pretty rocky. Trip back to Sapa was better as we knew what to expect. A very basic journey but good if you would prefer to travel overnight.
andrea a
★★★★★
最棒的旅行服务！A21 Tour 提供了我们在国外享受过的最佳旅行服务；便捷、响应迅速且安全可靠的解决方案，让我们拥有了一次灵活的旅程。最初我们是在尝试预订从河内到沙垻的车辆时发现了他们，结果最终在越南的两周行程中都使用了A21的服务。我们几乎每隔两天预订一次接送服务，而且总是提前一天才下单；A21的工作人员总能在不到10分钟内找到绝佳的解决方案。他们通过WhatsApp聊天进行沟通、支付（支持信用卡/PayPal），并协助解决与不会说英语的司机之间的问题/误会，这种工作方式简直太棒了。非常感谢！——Andrea & Ginevra
Best Travel Service ever! A21 Tour provided the best travel service we have ever had abroad; easy, reactive and secure solution that allowed us to have a flexible trip. Found them when tried to book a car from Hanoi to Sapa, then ended up using A21 service 2 weeks across Vietnam. We booking our transfers (approx. every 2 days) always the day before; A21 guys always found an excellent solution in less than 10 minutes. Awesome is the way they work using WhatsApp chats to communicate, pay (with CC/PayPal) and eventually solve problems/misunderstandings with not english speaking drivers. Thank you very much! Andrea & Ginevra
We took 28 seat limousine bus to Sapa and it was most comfortable bus we rode during entire month trip in Vietnam. Very spacious, comfortable seats, lots of leg room. Nice English speaking tour guide Aurora.
Fun trip What a great way to travel. Our taxi dropped us at the wrong train station, but Chapa were great and got us to the train. We had a 4 berth deluxe that I booked online. We got water, soft drink, chips, nuts, toothbrush, comb, face wipe and ear plugs. The top bunks had better air conditioning but it was very comfortable, there was wifi and we took portable fans that you charge which was perfect for the bottom bunks. Loved the rocking of the train, easy to fall asleep. The private Chapa lounge on the station at the end was very disappointing. I enquired before I left about a shower and breakfast and they said yes all free, when we got there nothing was opened so we ended up going straight to our hotel and paying extra to get an early check in which worked out better. Highly recommend travelling with this company. The train has many carriages all owned by different companies, we were very happy with Chapa.
Masoub (Contignano, Italy)
★★★★★
服务非常好！需要在河内机场和下龙湾之间预订车辆，价格公道，高效专业。
Excellent service! Needed to book a car between Halong Bay and Hanoi Airport. Efficient and professional at a fair price.
Transfer Between Hanoi and Sapa. Great communication and excellent service. I stayed in a hotel outside of the old quarter and required a transfer to Sapa. I asked many companies all who said I had to make my way to the main office for pick. A21 were the only company to help me with what I wanted. THANK YOU. I'll recommend you to everyone I meet who visits Vietnam. I wish you a happy healthy new year.
We went from Hanoi to Sapa in a sleeping bus. Everything was good, it took us 6 hours. At Sapa we could choose to stay in the bus until 6 AM or leave at 3 AM. The bus is very clean. But if u are taller than 1,75m u will get a bit trouble finding a good sleeping position. If u are 1,90+m take a place in the back!
Very pleasant journey from SaPa to Hanoi. We travelled on the VIP service from SaPa to Hanoi and despite the largely negative views this was a very pleasant experience. I am 6ft 2 and was comfortable throughout the entire journey. Driving did feel a bit erratic at times and travelling down from SaPa was a little unnerving but that’s par for the course once you decide to bus it instead of getting the train. I wouldn’t hesitate to book again and cannot fault the experience. I have travelled on much worse back home and paid a lot more too. Information was translated into English too regarding stops and arrival in Hanoi which was helpful. Toilet on board was clean, which was impressive considering a lot of people struggle to keep a toilet clean even when they don’t have a moving bus to contend with.
Just took a sleeper from Hanoi to Sapa. The bus was clean with nice environment. The driver assistant was the best guy ever! Made a lot of jokes and made my experience better. Also, I lost personal stuff in the bus and Sunny helped me 3 times to search for it. Finally we found it and he made my day!
Fun and comfortable trip to Sapa! Not sure why there are so many mixed reviews on these overnight trains to Sapa, but my family had a wonderful time on Chapa Express. We were with two other families, for a total of 13 people. Each family was traveling with small children and we all had our own cabin with 4 beds in each cabin. The cabins were clean, the beds adequate, service was good, and the overall ride was not as bumpy as others have said. Would I do it again? Absolutely! It's a great way to get from Hanoi to Sapa without having to take a bus. The only benefit of taking a bus is you can go directly to your hotel in Sapa versus having to take a van from the train station. The trip from the station to our hotel took approximately 45 min. Other than that, I would highly recommend Chapa Express!
NICE EXPERIENCE TO TAKE SLEEPING BUS FROM HANOI TO SAPA. Spacious and comfortable seat, friendly tour guide. Very good to control strictly as not allowed passenger to bring food and must take off shoes before boarding on bus. That's why will not have weird smell surround the bus. Highly recommend to take GREEN BUS through A21 Tours!
Shambles. The train itself was lovely, cosey and clean. But the organisation for the two women at Chapa Express was an utter shambles!!! First of all the one woman purposely waited till 9pm before she would give anyone a ticket,by which point there was a huge 'crowd'. There was no queing system in place and the two women would just wonder off mid way through speaking to you and ask another person to follow them. I witnessed one man be given four tickets, randomly, another man moan so the women took the tickets off the first guy and gave them to the second one instead. The tickets had not been pre allocated to people it seemed. And it didn't matter what your booking reference was. At 9.45 myself and another guy were finally listened to. By that point, each of us still wanting our two tickets, they said there was only two remaining tickets? The lady frantically flapped around and found two tickets with another company so no one was left behind. It just leaves a sour taste on a journey that turned out ok in the end. All of this could have been avoided if the woman was not such a jobs worth initially and if she had actually done her job in the first place and allocated each booking their tickets to just be handed over on the day.
Good service On time, professional, polite and a good driver took us to Tam Coc... Very steady on the wheel in our journey Really good value for money!
VictorcO1938BU (The Netherlands)
★★★★★
服务很好 准时、专业、礼貌，司机技术很好，带我们去了三谷... 一路上开车非常平稳 性价比真的很高
Good service On time, professional, polite and a good driver took us to tam coc... Very steady on the wheel in our journey Really good value for money
Nice experience. We book Private Deluxe on from Hanoi to Lao Cai and VIP from Lao Cai to Hanoi. The experience was nice. The beds were comfortable and the room was clean. We could store our luggage below the bed. Water bottles provided. We were okay with the rumbling of the train while it is making its way on the track - we slept soundly. The toilet was near and clean. However, on our way back the tea lady asked us to pay 50,000 dong for what is supposed to be a free coffee or tea included in our VIP package. We didn't pay and she relented and gave us our coffee and tea for free. She didn't provide us with towels.
Depending on the car and the driver. We used the bus to go from Hanoi to Sapa and back. It's great that you are picked up at your hotel and get dropped off at your next hotel. Very convenient. The car on the first trip was quite new and the seats very spacious. Always try to book the VIP seats! The driver was great and drove relaxed. A very good trip. On the way back we had an older car. Also VIP seats, but space is limited. We had the fastest driver of the fleet. No other car was faster than us. In the mountains that was quite adventurous. This was a more rough tour. So, experience really depends on the car/driver. I can understand good and bad reviews now. In total I would use them again, it's quite convenient and the service is good.
An Absolute Must In Vietnam. Easy. Affordable. Super Helpful. A21 has been amazing. I found them by chance online looking last minute for transportation. They made the second half of my time in Vietnam when I was crunched for time and still wanting to pack in more a breeze. I booked a car from Hanoi to Halong last second which was twice as fast as the bus and picked me up at the Hanoi airport right on time and took me straight to my hotel in Halong. In Halong they were able to get me on a boat tour that was amazing and back to Hanoi, which I had the best time on. From Hanoi I was able to grab one of their luxury buses to Ninh Binh. They pick you up and drop you off right at your hotel. Everyone you interact with is knowledgeable and speakers multi languages well. Witty and just all around great. You’re able to communicate directly with ease through WhatsApp, and pay via PayPal. When you totaled up costs of regular buses, the cabs you have to use to get to and from the stations, the wait time which can be hours because of schedules. The longer drive times. Then toss in food, and entrance fees you wind up paying more, especially if you toss in a tour guide. With a lot more footwork work. Even if A21 is 6-8 bucks more it’s absolutely worth it. This company is awesome. I would highly recommend reaching out to them. Super accommodating when plans change or are last minute too.
An Absolute Must In Vietnam. Easy. Affordable. Super Helpful. A21 has been amazing. I found them by chance online looking last minute for transportation. They made the second half of my time in Vietnam when I was crunched for time and still wanting to pack in more a breeze. I booked a car from Hanoi to Halong last second which was twice as fast as the bus and picked me up at the Hanoi airport right on time and took me straight to my hotel in Halong. In Halong they were able to get me on a boat tour that was amazing and back to Hanoi, which I had the best time on. From Hanoi I was able to grab one of their luxury buses to Ninh Binh. They pick you up and drop you off right at your hotel. Everyone you interact with is knowledgeable and speakers multi languages well. Witty and just all around great. You’re able to communicate directly with ease through WhatsApp, and pay via PayPal. When you totaled up costs of regular buses, the cabs you have to use to get to and from the stations, the wait time which can be hours because of schedules. The longer drive times. Then toss in food, and entrance fees you wind up paying more, especially if you toss in a tour guide. With a lot more footwork work. Even if A21 is 6-8 bucks more it’s absolutely worth it. This company is awesome. I would highly recommend reaching out to them. Super accommodating when plans change or are last minute too.
Great day out in Hanoi. A21 took us from Halong Bay to Hanoi for a day trip. Communication prior to the booking was excellent. We changed our drop off points with no problems. Drivers were courteous and bang on time each way. Luxury vip seats were worth the extra couple of dollars. Would not hesitate to recommend.
Pleasant and interesting experience. Bed, pillow and blanket are comfortable. Snack,drink and banana are given. The toilet is surprisingly clean. We are a team of six and we took two cabins. The young ones enjoyed the double deckers. We old folks enjoy the two bed cabin though its more pricey.
Trip Hanoi- Sapa - Hanoi. A21 were really efficient at booking my tickets from Hanoi to sapa and back. Even when I had a change of date one day before leaving sapa, they helped change the ticket with no issue at all. Answers to queries were quick. 5/5
Trip Hanoi- Sapa - Hanoi. A21 were really efficient at booking my tickets from Hanoi to Sapa and back. Even when I had a change of date one day before leaving Sapa, they helped change the ticket with no issue at all. Answers to queries were quick. 5/5
Luxury sleeper bus. If you are travelling to Sapa, look no further to book this sleeper bus. My children thoroughly enjoyed the experience, had a good sleep during the journey. Each bed is having sufficient privacy and is very comfortable.
The trip to halong bay. 1st and Foremost, the communication through whatsapp made this decision much easier as well as the price point considering the drive is 2-2.5 hrs long each way. The initial drivers was good, but they didn't account for my height, sooo if you're well over 6'3" i suggest you communicate that prior. So once i spoke to whomever was in charge, he literally exceeded expectation with the driver on the way back. A 7 seater car/van with Wi-Fi! Amazing way to redeem the experience. Thanks again. Highly recommend, bc the alternative is to haggle w Some local idiots that may pull the upcharge in the end. With a21, i paid weeks before our trip and never had a surprise cost, enough said.
Prompt and excellent customer svs. I booked my trip w A21 and had to cancel it due to some medical conditions. In the midst of my handling all these medical issues, michael was prompt in his replies and rendered one of the best customer svs that I had encountered thus far. I might have missed this trip, but with this experience, I'm sure , God willing, I will come back to this company:)
Prompt and excellent customer svs. I booked my trip w A21 and had to cancel it due to some medical conditions. In the midst of my handling all these medical issues, Michael was prompt in his replies and rendered one of the best customer svs that I had encountered thus far. I might have missed this trip, but with this experience, I'm sure , God willing, I will come back to this company:)
Comfortable and safe ride. On arrival from Ninh Binh via train, we took the Chapa express to Sapa and was pleasantly surprised that it was clean, comfortable ride. Please note that to take the night train to Sapa, you’d have to walk about 10 minutes to the gate from Hanoi station. Gate is actually situated behind the main station, try google to find directions. Coming back to the cabin, the ride was a little noisy and shaky but we had a good night rest. Toilets were surprisingly clean and without smell of ammonia as some claimed. And compared to the Victoria express, which we took on our return leg to Hanoi, Chapa’s cabin was way more comfortable, bunks were a little wider and longer. To those that are undecided, I’d say choose Chapa express. You won’t regret saving that extra dollar that Victoria charges.
Airport transfer & Halong Bay Cruise. Booked above mention and paid online. All went well and we have a good time. Without any worries about scam. Thanks. We book with you whenever we visit Vietnam.
An experience! We did two trips with this company, overnight to and from Sapa to Hanoi. Both times we booked the VIP 2 berth sleeper cabin. This is a more costly option (US$170) but provides privacy and a bit more comfort. The cabin was nicely set up and lovely and quiet. Complimentary water, refreshing wipes and cookies as well as a drink on departure. As expected the train is noisy and there is a lot of motion but we slept surprisingly well. Staff were friendly and helpful. Added benefits of booking directly with the company (one way we did one way we didn't). - shuttle to hotel - complimentary ear plugs - much more attentive service. Overall a practical, safe and manageable way to travel.
We took a taxi for 2 from hanoi to ha long bay. The communication was excellent to book the taxi ( live chat on the website and what's app chat to update us). The driver came to our hotel in hanoi on time and dropped us off in our hotel in tuan Chau next to ha long bay with a little break on the road. Will recommend to all people!
Great Service. Hired A21 for Ha long to Hanoi airport, everything was perfect, right on time, highly recommended. Did a stop on Hanoi for a few mins, changed car, but all on time and a comfortable ride
Jasio Ł (Poland)
★★★★★
很棒的旅程和导游阿雄。巴士非常干净舒适。这条路线必选。5小时到沙巴的沿途风景很美。
Great trip and a great guide - Hung. Bus very clean and comfortable. Must use on this route. 5h to Sapa is beautiful.
A good agency, bought a ticket to go from Hanoi to Cat Ba, they have a whatsapp that is very effective, my bus was at 11 bus my hotel wasn't in the old quarter, ao I had to go to Cis coffee as a meeting point...and they were writing me at 10:59 to know if I was on the bus and calling them...good price and organization, would travel with them with no doubt. Like if this helped u.
INTERESTING EXPERIENCE. I have travelled with sleeping bus many times but Fansipan Express cabin sleeping bus is completely different from all sleeping buses i used to use. With other sleeping bus , there are 3 rows , Fansipan Expres cabin bus has only 2 rows. each cabin is a private cabin and quite large. To be honest, i really scare of foot odor. i think i made a best choice for me. I slept so well.
Matthias Hamsch (Germany)
★★★★★
河内至沙巴往返行程。我通过A21旅行社预订了从河内到沙巴的往返接送服务。他们对所有问题的回复都很迅速，英语沟通毫无障碍。我提前数月通过PayPal付款，酒店接送服务在预定日期准时到达，非常棒！出发前一天他们会通过WhatsApp发送提醒，服务很贴心。 Eco Tours的行程本身，第一次体验很棒，第二次则低于平均水平。我已单独为Eco Tour Bus写了评价。 由于与A21的预订和沟通都非常完美，我给予五星好评。
Trip Hanoi to Sa Pa and back. I booked with A21 Tours our transfer from Hanoi to Sapa and back. They respond quickly to all questions, communication in English is flawless. I payed via PayPal months in advance, and the hotel pickup arrived just in time on the planned date. Great! They send you a reminder via WhatsApp one day before the trip, very nice service. The trip with Eco Tours itself was great on the first journey and below average on the second. I wrote a separate review on Eco Tour Bus. Since the booking and communication with A21 was perfect I rate it 5star.
Great Service. We used the service from Hanoi to Halong Bay (return). Everything was great. The driver was on time. Communications with the staff also easy. The price is reasonable. Highly recommended.
Great Service. We used the service from Hanoi to Halong Bay (return). Everything was great. The driver was on time. Communications with the staff also easy. The price is reasonable. Highly recommended.
Viaje Sa Pa Excelente viaje en autobús a Sa Pa con nuestro conductor Dung. Fanáticas instalaciones, con wifi, TV, cargadores y bebidas. Completamente recomendable para hacer el viaje más privado con familia.
Very good service. The staff at A21 Tours was really good. Always quick to answer and help. Infact we haven't used any other company for transport due to how happy we are with them. Keep up the good work! See you next time!
Great service and instant response We use the limousine transfer service from Noi Bai airport to Sapa. The service is very good. Just keep your Whatsapp on and the staff will reply you shortly in few minutes for any questions you asking. The booking process is fast and you may made payment through online. The service is trustworthy. Just inform the staff upon arrival, and the staff will tell you roughly arrival time for the pick-up. The staff will also give a very clear instruction on the pick up point. The driver is very professional and entertaining. We had a very good ride throughout the journey. This service is very convenient. Sure will recommend you to use their service.
We booked a bus journey from Hanoi Airport to Sapa. Communication with the company is made through WhatsApp which made it quick and easy to access all the information needed. We met with some difficulty when our flight was rescheduled so we were unable to make the bus time we booked. A21 tours were brilliant in helping us to rearrange our booking and take the next available bus. Would recommend.
Great Service. I like the way the officer responding my enquiry thru WhatsApp because it’s really fast and efficient, the vehicles was good and really enjoyed our return trip from Hanoi Ha Long. Strongly recommended and all the best. Keep it up!
Used their services to go directly from Hanoi Airport to Halong. Very fast communication in English via Whatsapp. Driver was waiting patiently for 1 hour after our landing. Nice clean car. Very competetitive price.
Excellent service. Used their services to go directly from Hanoi Airport to Halong. Very fast communication in English via WhatsApp. Driver was waiting patiently for 1 hour after our landing. Nice clean car. Very competitive price.
Private car service used twice - efficient and safe. Found these guys on I think a google search. Easy to book using online form. They were super quick to respond with quote and answer questions (matter of minutes) Being able to use WhatsApp to reply and this WiFi was great. We used them twice for car service pick up at HPH Cat Bi airport to Halong Bay Hotel and then again from Halong Bay to Hanoi. Always on time and safe drivers. Would highly recommend.
Transport to and from Sapa from Hanoi Eco Sapa was easy to book and provided a safe comfortable ride between Hanoi and Sapa. You get a few stop on the way and they provide water and a bare bones breakfast, but what more do you need. As a plus, the van had usb ports and wifi, which was unexpected, but great. The communication for our return trip was a bit of a miss on the confirmation on time, but overall I would recommend.
Good transfer Service We found this company on line when trying to go from Danang Airport to Hue. All we could find were private transfers for a lot more money They responded quickly by WhatsApp and drove us directly to our hotel. The van and driver were fine. We then decided to use them on the way back from Hue to Hoi An also efficient with good van and driver.
Good transfer Service We found this company on line when trying to go from Danang Airport to Hue. All we could find were private transfers for a lot more money They responded quickly by WhatsApp and drove us directly to our hotel. The van and driver were fine. We then decided to use them on the way back from Hue to Hoi An also efficient with good van and driver.
Reliable, moderate proced, accurate, clean service. We had like 8 trips booked with A21. All of them were booked and negotiated via Whatsapp where their response was inmediate, straight to the point, fairly priced. And they delivered a very reliable service accordingly. Some of the trops were long and the drivers were prepared, kind and proactive on planning stops for rests/toilets etc. We used door-to-door service and everytine they showed up 5-10 minues before departure with a comfortable, clean vehicle which was exactly in line we agreed. I also checked prices against other service providers and they were more than fair, so I am not even thinking of getting around with any other transfer service provider. Keep up the good service
Helpful go-to company. Booking through A21 was super convenient and easy - they were also very responsive at communication with us so we felt confident in our plans. We also found ourselves needing transportation last minute after arriving in Vietnam- being able to hop on WiFi and contact them through WhatsApp was easy and they were able to arrange something for our needs.
Very very good service, nice Sapa limousine bus, very lovely tour guide! Highly recommended! I was very impressed with the whole service, everybody from staffs, driver to the tour guide in Sapa.
Great Transport wirh best Karma! We took the Minibus from Hanoi to Halong and it was just perfect! The bus was brandnew, clean and we felt lile real VIP. The bus welas in time and the driver was absolutely nice! Best thing: I forgot my 150USD glasses in the van and the driver brought it to our hotel in halong the next day! That’s really good karma and I would definitely use this service agein! Thanks to Duy Tung, the driver and the rest of the team!
Better Than Expected. Prior to my trip, i had read many negative reviews about this Train service so, it's an understatement to say i was really nervous. To my surprise, my cabin shared with 3 other strangers was pretty pleasant - the cabin was pretty clean and we saw no roaches. However, the cleanliness of the sheets is questionable as mine had a smell (travel with a sleeping bag liner) The AC was directly above our heads on the top bunk so, being frozen the entire night was very unpleasant. The public toilet was smelly but, if you're an Asian living in Asia like myself, it isn't anything too terrible, lol. The train left and arrived on good time. Hot drinks are available first thing in the morning, if you are ready to pay (20k per cup). Overall, the entire experience was much, much better than anticipated. I was lucky.
Sa Pa Sleeper Bus. Took the sleeper bus from Hanoi Airport to Sa Pa, Vietnam. Excellent communications for payment and pickup. Bella was the bus contact person. She insured a smooth ride and transition.
Perfection!! We stumbled over A21 only a few weeks before or trip to Vietnam. From the first minute, the contact was fast, professional and accurate. Where we were just looking for an airport transport to Hanoi, we rapidly felt comfortable to engage with A21 for most of our transport around Hanoi (from Hanoi to Halong Bay, Halong Nay to Ninh Binh and back to Hanoi). All trips were handled perfectly: pick up/drop off at hotel, always on time, comfortable cars, close follow up on the day of travel and even during the drives for longer distances, extremely friendly staff and fair pricing. I can only recommend their services Dear A21, again Thank you!!
Excellent, professional and reasonably priced. Love these guys. I used them whilst getting from Hanoi to Halong Bay. Driver was helpful, polite and even concerned as to whether I had eaten! The trip was very comfortable and I would definitely recommend these guys. Communication was also excellent.
Great Service! Was looking for a Sapa to Noi Bai airport bus and came across this a21 website which had multiple bus options to get from Hanoi to Sapa as well. Finally decided to book my Hanoi to Sapa private cabin bus (under Fansipan Express) and Sapa to Noi Bai Airport (Green bus) from A21 tours. They were detailed in the communication and provide frequent updates to check with you up till the bus arrives. I was able to check with them when the Fansipan express bus arrival was delayed for the pickup from hotel. Payment online was quick and simple as well. Highly recommended.
Great Customer Service. We accidentally left our wallet on the bus from Sa Pa to the Hanoi airport, and A21 Tours was extremely helpful. They shipped it to our next location, Hoi An, within two days! Highly recommend. Plus, the bus was super clean.
Excellent service and value for money. I found A21 tours on Trip adviser and gave them a try and was amazed at how simple they make it , I booked all my airport transfers from them and paid via a WhatsApp link and also booked some sightseeing tours which I also paid for by WhatsApp link The communication that they give you throughout your stay in Vietnam and Hanoi is very clear and good and all the cars & drivers we had spoke clear English and there driving was exemplary I can not fault there service at all and there prices are very competitive, when I return to Hanoi I will 100% be using there services
Merci! Nous avons obtenu une grande aide grâce à la réactivité et l’accessibilité de cette agence via WhatsApp. Des transferts adéquates à nos demandes et à des prix courants. Merci!
Nous avons obtenu une grande aide grâce à la réactivité et l’accessibilité de cette agence via WhatsApp. Des transferts adéquates à nos demandes et à des prix courants. Merci!
Airport Transfer Ha Long Bay to Hanoi. Booking was easy and updates through WhatsApp made planning easy and stress free. Driver was prompt, helpful and friendly. Car was clean and equipped with working rear seat belts. Highly recommend
Grande réactivité de la part d A21. Même au dernier moment, l équipe nous a aidé pour trouver des transports et excursions que ce soit à Sapa, Ninh Binh et Halong. Un grand merci pour tout! 10/10!
Booked a seat and return ticket on a luxury van from Hanoi to Tam Coc to visit Mua Caves. Clean, comfortable seats (9 only not overcrowded) A/C. Changed my return date at the last minute, A21 arranged without issue. Communicated easily with their office via WhatsApp. Only issue, neither driver spoke English and both were frustrated race track drivers. Otherwise services were great, would use again.
Reliable company. Great personal contact via WhatsApp in proper English. The company did everything to help and support us. The ride was a bit bumpy. The driver drove really fast and sometimes even reckless. It was raining really bad that night, so we didn’t always feel safe. We arrived 2 hours early, which proves how fast the driver was going.
Reliable company. Great personal contact via WhatsApp in proper English. The company did everything to help and support us. The ride was a bit bumpy. The driver drove really fast and sometimes even reckless. It was raining really bad that night, so we didn’t always feel safe. We arrived 2 hours early, which proves how fast the driver was going.
Sapa to Hanoi with Ecosapa Limousine booked via A21. Group of 6 international travelers with big suitcases. Paid extra to ensure we had the limousine all to ourselves so that we could fit all our luggage. This was very important considering the amount of bags we had. We booked via A21 for a transfer from Sapa to Hanoi. Our driver, Than, from Ecosapa Limousines arrived on time and provided us with drinks and a plain bun for the journey. He was very friendly and we had some good laughs. The vehicle was very clean and comfortable.
Limousine ride Hanoi to Sapa to Hanoi to Airport. I used A21 limousine service from Hanoi Airport to Sapa to Hanoi to Airport on time and very comfortable. We communicate thru what app with driver mobile number and license plate number. Driver arrive on time for all the pick up. Excellent service highly recommended.
Limousine ride Hanoi to Sapa to Hanoi to Airport. I used A21 limousine service from Hanoi Airport to Sapa to Hanoi to Airport on time and very comfortable. We communicate thru what app with driver mobile number and license plate number. Driver arrive on time for all the pick up. Excellent service highly recommended.
I used A21 limousine service from Hanoi Airport to Sapa to Hanoi to Airport on time and very comfortable. We communicate thru what app with driver mobile number and license plate number. Driver arrive on time for all the pick up. Excellent service highly recommended.
Great service. We used the service for return trip Hanoi to ha long bay and also the the airport. Service was on time and very comfortable. Communications excellent with messages informing of driver name and phone number. Great service with competitive prices, highly recommended.
Transport Hanoi to ha long bay. The company arrange transport for us very quickly and gave us good price (better than the ones in the airport)! The car and driver were very nice. It took us directly to the hotel, we feel like it was an amazing service!
We took the bus from Sapa to Catba. The organization and customer service was very good and the communication in very good English by WhatApp also helped a lot. I forgot my jacket on the bus and the company brought it to back to Catba. They really did a great job and were always replying to our communication.
Amazing travel company to do Vietnam. After hustling with quite a few, this one is BY FAR the most professional and the most reliable. When I come back I will book everything through their services. We picked the Limo-Bus to Sapa, worth every penny, comfortable, AC, USB port at every seat, wifi and on time pick-up.
Martin G
★★★★★
（由谷歌翻译） 我们从下龙湾下船后，没有预订前往河内的接送服务。快速谷歌搜索找到了A21。通过WhatsApp的沟通非常专业。付款通过信用卡和我收到的onepay.vn链接完成。不久后，一辆豪华班车接走了我们。服务超棒！ （原文） Wir kamen an der Halong Bucht von einem Cruise an und hatten keinen Transfer nach Hanoi gebucht. Eine schnelle Google Recherche führte zu A21. Die Kommunikation über Whatsapp war sehr kompetent. Bezahlung funktionierte über Kreditkarte und einen mir zugesandten onepay.vn Link. Kurze Zeit später wurden wir von einem Luxus-Shuttle abgeholt. Super Service!
(Translated by Google) We arrived at Halong Bay from a cruise and had not booked a transfer to Hanoi. A quick Google search led to A21. The communication about Whatsapp was very competent. Payment worked via credit card and an onepay.vn link sent to me. A short time later we were picked up by a luxury shuttle. Super Service! (Original) Wir kamen an der Halong Bucht von einem Cruise an und hatten keinen Transfer nach Hanoi gebucht. Eine schnelle Google Recherche führte zu A21. Die Kommunikation über Whatsapp war sehr kompetent. Bezahlung funktionierte über Kreditkarte und einen mir zugesandten onepay.vn Link. Kurze Zeit später wurden wir von einem Luxus-Shuttle abgeholt. Super Service!
We travelled to and from Sapa on the Victoria Express Train. We stayed in a 2-berth deluxe cabin. Although the fact that the cabins are very small, they are comfortable. We asked for more two pillows and they brought to us. The train has two different bathrooms in each carriage, both very clean. The problem was the terrible noise during all night long... Attention: book the whole cabin if you don't want to share it with strangers.
We travelled from Hanoi to Lao Cai and back on Sapaly Express Train. We boarded a large train comprised of a number of carriages owned by different companies, Sapaly Express being one of these. First impressions were good with clean bedding, a duvet, complementary crackers, water and toothbrush. The beds were hard but that seems to be the case in many of the hotels in which we've stayed. I think regardless of the company you travel with you are in for a slightly bumpy, noisy ride and a very average nights sleep. (It is also worth knowing if you have a speaker in your cabin this can be turned off!). We had some trouble locating the collection desk for our tickets in Hanoi station and no one appeared at the Sapaly Express desk in Loa Cai to collect our return tickets.
We recently travelled to Sapa on the Victoria Express Train. We stayed in a 2-berth deluxe cabin both ways and enjoyed supper in the dining car on the return journey. This is the premium service to Sapa and requires that you also stay in the Victoria Sapa Resort (see separate review). I was pleased we booked the double cabin, as the 4-berths looked pretty cramped if fully loaded. Of course, you can take the risk of booking the 4-berth and having the cabin to yourself, and in late-April this would have been a reasonable gamble. Our cabin was understandably compact but comfortable and intimate. The beds were firm and a good night’s sleep will elude most travellers. It’s important to note that while the carriages are allocated to the Victoria, they are still part of the same train that pulls the cheaper options, and it can be a bumpy ride at times. There are two bathrooms in each carriage – one slightly larger than the other. Both are well maintained and equipped – much better than I expected. Staff were excellent and the Victoria does look after you. In Hanoi we were guided (our guide) to a comfortable lounge across the road from the station where drinks and snacks were available. When the train was ready to leave we were ushered to the correct carriages. Our luggage was taken care of by staff. Make sure you use this service if you travel with the Victoria. Don’t go directly to the station. Supper in the dining carriage was great fun. There’s a compact but very pleasant range of hot and cold nibbles, with local beers, spirits, and good wine. You can opt for a pre-arranged dinner which we did not - the train departs quite late in the evening and we decided to eat beforehand. Some other guests obviously took up the option, but they looked far less relaxed than us! The Victoria Express train is the expensive option if travelling by train to Sapa, but is a great experience and a worthwhile indulgence.
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