How to book, pay and get confirm
Book service
To reserve this transfer service, please select the vehicle that fits your group size and luggage requirements and pick your travel date, then click either the ADD TO CART or BOOK NOW button. Choosing ADD TO CART adds this transfer to your cart if you plan to book other services before checkout, while clicking BOOK NOW redirects you directly to the checkout page.
At the checkout page, please provide your name, email, WhatsApp ID (for easier communication), requested pick-up time, and exact pick-up or drop-off address, for pick up at the Hanoi Airport, you should also advise the flight number. Once all details are entered, click to submit your booking.
Payment & Confirm
- After receiving your request, for advance bookings, you will be contacted by email; for urgent bookings (within 12 hours), we will reach out via WhatsApp. We will then send you a payment link for credit card payment. Once your payment is completed, a confirmation email will be sent to finalize your booking.
- You will receive confirmation of your booking’s availability within 5 working hours. Once confirmed, we will send you the voucher via email.
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email, WhatsApp, live chat, WeChat or kakao talk
Reconfirm
Approximately 2–5 hours before your scheduled pick-up, you will receive a reminder email containing updated driver and vehicle information, ensuring you have all the details needed for a smooth transfer to or from the airport.
FAQs
We want to depart at night, is the service available?
We provide service at any time you need, however, trips departing between 10 PM the previous day and 5 AM the following day will incur a surcharge of 10-15% on the total price.
Can I stop along the way (for lunch, sightseeing, etc.)?
This depends on the time and purpose of your stop. Generally, the driver will assist with short stops (around 10 minutes) for restroom breaks or snacks, but not too frequently. If the itinerary changes because you wish to visit a different location outside the route, we may charge an additional fee. Please contact our customer service if you intend to change the itinerary for further advice.
Is there a luggage limit on this private car service?
Our private car transfer accommodates standard luggage without extra charge. If your group is travelling with oversized bags, sports gear, or additional equipment, simply let us know at booking and we will assign a vehicle with sufficient space at no extra cost.
Can I change the pick-up or drop-off location after booking?
Yes. You may update the pick-up or drop-off address up to 1 hour before the scheduled departure. Changes after that point may not be possible, as your driver will already be on the way to collect you.
Does the driver speak English?
Our private car service driver can handle basic conversational English for everyday needs during the journey. If you require more detailed assistance at any point, simply message us via WhatsApp and our operator will contact your driver immediately on your behalf.
Does the vehicle provide child seats?
Yes, we offer child seats for children under 5 years old with our private car service, at an additional cost of $13 per seat per trip. Please inform us at the time of booking so everything is ready before your departure.
Can I bring my pet with me?
Yes. We allow pets to travel with you when using our private car service. Your pet must be equipped with a sturdy, bottom-filled cage or wear a muzzle and leash (for pets over 7kg). Please supervise your pet throughout the trip to avoid safety risks. After the trip, please follow the driver's instructions to help clean the vehicle. We may charge a fee if the unsanitary conditions cannot be immediately rectified (e.g., your pet urinates or defecates on the floor/seats of the car).
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