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Why people love Hanoi
Friendly customer service and legit service too!
when i first came to hanoi. all i want a straight transportation to Sa Pa town ASAP. since i arrive at noon, the only bus that departed from Hanoi center to Sa Pa is 10pm. since i don't want to waste my time, i found A21 tours in the internet and they provided an airport transfer straight to Sa Pa! just what i wanted! i took the luxury limo throught their customer service whatsapp service and they reply me zap! just a second! they also give a free snack and drinks, and don't forget free coffee too! the driver couldn't speak any english words but it's okay, i always have google translate to communicate with him. the driver also send in front of my hotel! he's really nice and helpful too!
when i back to Hanoi city, i also book from them but with sleeper green bus. one thing is you need to walk to their place (google map given) to depart from Sa Pa. i just slept along the way inside the bus because i am so tired from all those hikes and walks.
they stop at Old quarter just 5min walks to my hostel. the conductor bus is also helpful.
and yes i recommend using their service. really helpful and easy too! im looking forward to come hanoi next time and use their service again!
Thank you A21 tours!
Driver Mr Chin drove smoothly the whole time.
We likewise availed of their Halong Bay tour and half-day Hanoi city tour. The guides that we had (Ms. Emma and Mr. Cheongsam, respectively) were knowledgeable and spoke decent English. We recommend that you wear comfortable walking/hiking shoes if you’ll join the short trek in Halong Bay. The climb is not recommended for those with weak knees. Make sure to bring some snacks too as lunch was served late. Don’t expect you’ll be able to go for a good swim once you get to one of the islands. The swimming area and time allotted were limited. Also, there were no shower areas and changing areas.
Overall, we were very satisfied with the A21 services. Communication was easy via email and WhatsApp. Everything was handled smoothly and efficiently. It’s a very reliable company and I would highly recommend it.
Thank you A21 for making our trip stress-free and enjoyable! Xin cam o’n!
Booked 5am limo by messaging their WhatsApp at 11pm. awesome responsiveness! The car is comfy and ppl are nice.
The communication was fantastic, quick responding and very friendly via whatsapp.
The car was extremely comfortable, neat and clean. The driver was on time and took one break at a convenient spot on our trip from Hanoi to Ha Long.
I even forgot my phone in the van, and they managed to bring it back to me right away - again I am grateful for their quick response, when we texted them about it.
It was also very cheap, considering the comfort and the bottle of water each passenger got. We had a great ride here and I can only recommend to book your ride with A21.
We'll be back soon :)
Mr Trung is a awesome driver . He is on time when picking us up from the hotel . The car is comfortable and he speaks mandrain too !
We were 2 adults and 3 children traveling to Sapa from Hanoi and back to Hanoi last week. We booked a shared journey but had the minibus to ourselves on the way to Sapa which was a real treat. The reclining seats are very comfortable, there is reasonable wifi on board which was a benefit we hadn't realised when booking, charging ports for each seat.
On our return to Hanoi the bus was full and I was sat in the front with the driver and his colleague which makes for a bit more of a squashed seat but it was ok. It is good to know that when all seats are booked on a shared journey that that includes the use of a front seat as well which although do recline it does not have the arm rests and other comforts of seats in the rear.
Vouchers for drinks are given at one stop, one small bottle of water given on boarding the bus, food options are limited at the two stops particularly if you have children with you so we would recommend taking food (or at least your own choice of snacks) with you if possible.
Both journey times were 6 hours with stops.
On both journeys the drivers drove safely and calmly which we appreciated particularly on the very twisty road for the last part of the journey into Sapa.
Nothing to complain. Everything went as scheduled, no e-ticket needed. Good services and very responsive on WhatsApp.
Thanks! :)
Best thing: I forgot my 150USD glasses in the van and the driver brought it to our hotel in halong the next day!
That’s really good karma and I would definitely use this service agein! Thanks to Duy Tung, the driver and the rest of the team!
Booked above mention and paid online. All went well and we have a good time. Without any worries about scam. Thanks. We book with you whenever we visit Vietnam.
The communication between A21 and me was outstanding. Before, during and after pickup and drop off. Everything was clear and the response time was unbelievably quick. I should mention the price is always slightly lower than the service provided by the cruise ships. I have used A21 twice and it’s a 10/10 for me.
We arrived at Halong Bay from a cruise and had not booked a transfer to Hanoi. A quick Google search led to A21. The communication about Whatsapp was very competent. Payment worked via credit card and an onepay.vn link sent to me. A short time later we were picked up by a luxury shuttle. Super Service!
(Original)
Wir kamen an der Halong Bucht von einem Cruise an und hatten keinen Transfer nach Hanoi gebucht. Eine schnelle Google Recherche führte zu A21. Die Kommunikation über Whatsapp war sehr kompetent. Bezahlung funktionierte über Kreditkarte und einen mir zugesandten onepay.vn Link. Kurze Zeit später wurden wir von einem Luxus-Shuttle abgeholt. Super Service!
Used A21 Tours for a quite last minute pick up from Hà Long to Hà Noî. We used the shared limousine van. It arrived at our hotel on the agreed time and did a perfect drop off at the site in Hà Noî we agreed upon. All without any hassle. A real safe and comfortable drive thanks to an experienced driver and a very clean van! All in all I would definitely use A21 again a next time!
Excellent timing
Excellent cleanness
Excellent confort
Excellent option
I used A21 all the way for my internal transfers. And will keep on using their services..can only recommend it.
Top notch!
Service was on time and very comfortable. Communications excellent with messages informing of driver name and phone number.<br>
Great service with competitive prices, highly recommended.
I booked my trip w A21 and had to cancel it due to some medical conditions. In the midst of my handling all these medical issues, Michael was prompt in his replies and rendered one of the best customer svs that I had encountered thus far. I might have missed this trip, but with this experience, I'm sure , God willing, I will come back to this company:)
The communication that they give you throughout your stay in Vietnam and Hanoi is very clear and good and all the cars & drivers we had spoke clear English and there driving was exemplary
I can not fault there service at all and there prices are very competitive, when I return to Hanoi I will 100% be using there services
Used A21 Tours for a quite last minute pick up from Ha Long to Hà Noi. We used the shared limousine van. It arrived at our hotel on the agreed time and did a perfect drop off at the site in Ha Noi we agreed upon. All without any hassle. A real safe and comfortable drive thanks to an experienced driver and a very clean van!
All in all I would definitely use A21 again a next time!
We stumbled over A21 only a few weeks before or trip to Vietnam. From the first minute, the contact was fast, professional and accurate. Where we were just looking for an airport transport to Hanoi, we rapidly felt comfortable to engage with A21 for most of our transport around Hanoi (from Hanoi to Halong Bay, Halong Nay to Ninh Binh and back to Hanoi).
All trips were handled perfectly: pick up/drop off at hotel, always on time, comfortable cars, close follow up on the day of travel and even during the drives for longer distances, extremely friendly staff and fair pricing.
I can only recommend their services
Dear A21, again Thank you!!
They were detailed in the communication and provide frequent updates to check with you up till the bus arrives. I was able to check with them when the Fansipan express bus arrival was delayed for the pickup from hotel.
Payment online was quick and simple as well.
Highly recommended.
At 10:00pm last night I received an email with the driver’s registration plate and a number to call if any issues.
Well our street was flooded from the rains, shin deep but the driver found a stylish spot for us. In the car at 5:00am and 5 mins later received a WhatsApp message to make sure everything was ok. Highly recommend these guys- always turn up on time and keep you informed along the way.
We used the bus to go from Hanoi to Sapa and back.
It's great that you are picked up at your hotel and get dropped off at your next hotel. Very convenient.
The car on the first trip was quite new and the seats very spacious. Always try to book the VIP seats! The driver was great and drove relaxed. A very good trip.
On the way back we had an older car. Also VIP seats, but space is limited. We had the fastest driver of the fleet. No other car was faster than us. In the mountains that was quite adventurous. This was a more rough tour.
So, experience really depends on the car/driver. I can understand good and bad reviews now.
In total I would use them again, it's quite convenient and the service is good.
My friend and I took green bus from Sapa to Hanoi, the bus was comfy. There’s a girl as the bus assistant, who speak very good english and would repeat the pre-recorded broadcasts so to make sure everyone aware of the notices.
We booked the other bus company from Hanoi to Sapa, it was also comfy but the arrangement is not better. Also they don’t have clear instruction about when is the next stop. No notice at all, the bus assistant was just sleeping. And only one toilet time which is not quite enough for a 6 hours trip.
One thing i think green bus can improve is to pay more attention to the guests during the trip. As some of them were eating oranges in the bus which the bus is not allow eating. and some of them watching drama without an earphone, that was ignoring. I asked that person to volume down by myself. If the bus assistant can help for such then it would be even better.
Overall, green bus is good and I will book again if I come to Sapa again.
舒適及安排很好。
我們乘Green Bus由Sapa到河內。
巴士助理很有禮貌，英語亦很好。相比起由河內到Sapa的旅程（別的巴士公司），Green Bus的安排比較好。停站的次數也多一次。
매우친절 버스도 큼 괞춘함
Viet이라는 직원이 아주 친절함
Viet is very kind and so cool
If i come back, i try again this bus
Thank you
50자 채우는거 매우힘든데
어쨋든 버스 크고좋다 친절하고 빠르다
닌빈에서 왔는데 올때보다 좋은버스다 강추다
싸다 좋다
Like if this helped u.
Different company, different seats made the world of difference. Arrived bang on time, given a cake and water. Wifi worked brilliantly.
Two stops on the way for refreshments etc. Pickup and drop off from our hotels.
Couldn’t fault them and highly recommend.
Excelente viaje en autobús a Sa Pa con nuestro conductor Dung.
Fanáticas instalaciones, con wifi, TV, cargadores y bebidas.
Completamente recomendable para hacer el viaje más privado con familia.
Eco Sapa was easy to book and provided a safe comfortable ride between Hanoi and Sapa.
You get a few stop on the way and they provide water and a bare bones breakfast, but what more do you need. As a plus, the van had usb ports and wifi, which was unexpected, but great.
The communication for our return trip was a bit of a miss on the confirmation on time, but overall I would recommend.
Overall, we had a good experience.
We e-mailed the company directly in July 2019 to make our reservations. The interactions were smooth and timely. We specifically requested for the VIP seats (seats in the middle of the van) at the time of booking.
Everything happened on our transfers as per the description. We were picked up slightly ahead of schedule from our hotel at Hanoi (in the Old Quarter). The scheduled rest stops were made, and we received the complimentary coupon at one of them. We were dropped off at our hotel in Sapa.
The van was driven safely at all times. Air conditioning and wi-fi worked as expected.
On the return journey, the pick up was delayed slightly due to traffic jams, but, from the time we were picked up from our hotel in Sapa, the rest of the journey was uneventful and went as per the expectations. We were dropped off at our hotel in Hanoi.
Overall, we were happy with the service, and would choose the service again in the future if we have a need.
Keep up the good work, team!
A21 organised 4 cars for us on our trip to Vietnam. Very efficient and professional. I would thouroughly recommend these guys for advanced booking of transport around Hanoi and HCM.
My boyfriend and I had a wonderful experience with eco sapa. I contacted them on Facebook about a transfer from Hanoi to Sapa. They were very responsive and helpful and we stopped by their office in Hanoi to purchase our tickets for the following day.
Very clean, very comfortable and a safe driver. The only downside was that the schedule changed slightly the day before so we could go and pick up other passengers from around Hanoi- this took a long while to drive around Hanoi and collect them and meant the transfer for us was longer as we were the first to be picked up. This was communicated to us beforehand though directly from the bus operators and they arranged an earlier pick up time for us to try and accommodate this.
To be aware of: The driver didn’t speak English but the tour operators did so we had everything we needed to know before we set off from them, and any problems you can contact them directly on Facebook. Make sure you ask any questions you need from them.
We made 2 stops for toilet and and food and made it to sapa in around 6 1/2 hours (again this was longer for us than usual). Would recommend Ecosapa for good communication and comfortable safe transfer. Thank you!
Also, I lost personal stuff in the bus and Sunny helped me 3 times to search for it.
Finally we found it and he made my day!
Very happy with our experience, the bus was so comfortable we were able to sleep almost the entire way to Sapa. The bus guide was very friendly, informative and was wearing the most jolly Christmas sweater ever :). Snacks and water were provided. The only downside was an annoying customer who’s phone kept going off very loudly.
A21 tours were brilliant in helping us to rearrange our booking and take the next available bus. Would recommend.
Driver arrive on time for all the pick up.
Excellent service highly recommended.
We use the limousine transfer service from Noi Bai airport to Sapa.
The service is very good. Just keep your Whatsapp on and the staff will reply you shortly in few minutes for any questions you asking.
The booking process is fast and you may made payment through online. The service is trustworthy. Just inform the staff upon arrival, and the staff will tell you roughly arrival time for the pick-up. The staff will also give a very clear instruction on the pick up point.
The driver is very professional and entertaining. We had a very good ride throughout the journey.
This service is very convenient. Sure will recommend you to use their service.
Very good organized trip and very comfortable bus,I enjoyed my drive from Hanoi to Sapa, thank you so much. Definitely recommend it