Travel guide to Hanoi With A21 Tours

Tay S (Singapore)

★★★★★

Exceptional service from VICSAPA Train. She goes way beyond the extra mile to make sure our whole experience with Vic sapa train is everything you wished for and more!!! I’ve never felt so pampered before in any trip I’ve taken….

Posted 10 Sep 2023 on TripAdvisor

Sudal (Melbourne, Australia)

★★★★★

Had an amazing day at Halong Bay. Our guide Alex was fantastic. Had a great lunch on the cruise and tried kayaking for the first time. Would definitely recommend anyone who wants to have a day trip to Halong Bay.

Sudal (Melbourne, Australia) review for Hanoi

Posted 20 Dec 2019 on TripAdvisor

bobnrobyn (Gympie, Australia)

★★★★★

Much better than the bus. Hanoi to Lao Cai night train. Leave at 9.20 pm, we booked a 2 berth cabin, no sharing with strangers. 2 bunk beds, pillows and blanket. Bed side table with a cold beer and coke, bananas, biscuits and nuts are a nice touch. Hot coffee and tea arrive as we depart. Great views of Hanoi as we slowly leave the city. Sleep well as we rattle and sway through the night. Shortly before we arrive in Lao Cai there is a knock on the door and coffee and breakfast bars delivered. The train was way better than the return trip by road.

bobnrobyn (Gympie, Australia) review for Hanoi

Posted 23 Nov 2019 on TripAdvisor

Nick

★★★★★

The overall Ha Long Bay experience was very enjoyable. I especially appreciated how Trung treated us. He provided very nice hospitality that I could tell was not available the same way on all fours from other sources.

Posted 03 Nov 2019 on TripAdvisor

gisya88 (Ranau, Malaysia)

★★★★★

Very convenient! Friendly customer service and legit service too! when i first came to hanoi. all i want a straight transportation to Sa Pa town ASAP. since i arrive at noon, the only bus that departed from Hanoi center to Sa Pa is 10pm. since i don't want to waste my time, i found A21 tours in the internet and they provided an airport transfer straight to Sa Pa! just what i wanted! i took the luxury limo throught their customer service whatsapp service and they reply me zap! just a second! they also give a free snack and drinks, and don't forget free coffee too! the driver couldn't speak any english words but it's okay, i always have google translate to communicate with him. the driver also send in front of my hotel! he's really nice and helpful too! when i back to Hanoi city, i also book from them but with sleeper green bus. one thing is you need to walk to their place (google map given) to depart from Sa Pa. i just slept along the way inside the bus because i am so tired from all those hikes and walks. they stop at Old quarter just 5min walks to my hostel. the conductor bus is also helpful. and yes i recommend using their service. really helpful and easy too! im looking forward to come hanoi next time and use their service again! Thank you A21 tours!

gisya88 (Ranau, Malaysia) review for Hanoi

Posted 07 May 2019 on TripAdvisor

Susanna L

★★★★★

(Original) Esperienza 10 e lode con A 21 tours Ho viaggiato più di una volta usando A21 tours ( Hue / Hoi An - Hanoi / Sapa ) e mi sono sempre trovata ottimamente ! Puntualità , precisione , ogni servizio ottimo . Rispondono su whatsapp ad ogni domanda tempestivamente . Userò sempre A21 tours per i miei spostamenti in Vietnam . Voto 10 , (Translated) Experience 10 and honors with A21 Tours I traveled more than once using A21 tours (Hue / Hoi An - Hanoi / Sapa ) and I always had a great time! Punctuality , precision , every service excellent . They respond on whatsapp to every question promptly. I will always use A21 tours for my travels in Vietnam. Rating 10 ,

Posted 10 Mar 2025 on TripAdvisor

Crystel Anne A

★★★★★

Hassle free trip from Hanoi to Sapa -VIP bus Me and my siblings were planning to go from Hanoi to Sapa. Till we realized we haven't book our sleeper bus. We searched and came across A21 tours and tried to see if we can still be accommodated provided that the booking was done less than 24 hours. We booked online, and pro actively we have also sent a message in Whatsapp to ensure that once payment is done, we can get the e-ticket confirmation. To our surprise, just around 4-5 hours, they have reached out to us to guide us on the payment process and the issuance of the e-ticket as well. Their swift response was a relief w/our anxiety given the limited time for us. Also, it didn't stopped from just issuing the vip bus e-ticket confirmation but A21 tours consistently checked us from departure to arrival and any other concerns in between. They made sure that the tourists will only get enjoyment, safety and hassle free experience. Highly recommended.

Posted 09 Nov 2024 on TripAdvisor

Pingggggrockz (Singapore)

★★★★★

Very clean and comfortable overnight train. The response to the booking was quick and helpful. Once the online payment is made, the tickets with QR are issued. Very impressed with the firm bed and clean linen (no smell). Highly recommended!

Pingggggrockz (Singapore) review for Hanoi

Posted 15 Dec 2023 on TripAdvisor

Travelman (Bangkok, Thailand)

★★★★★

I have been waiting a long time to do this trip and it was most worthwhile. Some great reviews below describe things better than I can. Online booking was easy I booked two way VIP 2 berth cabin… read the confirmation email well for connecting with the agent at the station second floor. The carriage was classic, vintage feel with wood panelling and delightful decor. Fruit beer and snacks provided. Power in the cabin. Excellent sleep , bedding good and clean. Despite many stops (single track) the journey was enjoyable. Dawn scenery of the Red River was a bonus. Wake up call and a powerful 3 in 1 Vietnamese coffee as a heart starter. Just great!

Travelman (Bangkok, Thailand) review for Hanoi

Posted 18 Jul 2023 on TripAdvisor

Brittany

★★★★★

Highlight of our Vietnam Trip! Highlight of our Vietnam Trip! Polite caring attitude, enthusiastic. Professional working style. Thanks Michael !

Posted 13 Apr 2020 on TripAdvisor

Pooja P (Auckland, New Zealand)

★★★★★

Green bus Sapa provides super comfortable journey from Hanoi to Sapa and vice versa. The recliner seats are super comfy. The ticket costs nominal for a 6 h journey. The bus is very clean and they maintain them well. Shoes are to be kept in plastic bags before boarding the bus. Spare slippers provided at every stop point. Very punctual and super clear instructions and directions provided by our guide Bella. Driver Mr Chin drove smoothly the whole time.

Pooja P (Auckland, New Zealand) review for Hanoi

Posted 14 Jan 2020 on Tripadvisor

leonardi811

★★★★★

Look nowhere else for Vietnam transportation n hotel, this is the Best! If you are traveling to Vietnam. And feel like going on own (without tour package from origin country), Look nowhere else for Vietnam transportation n hotel, this is the Best! The Best, because they have hotline WhatApps number, are very Supportive, Highly Responsive, English spoken, and giving us Bragain Pricing. My family (of 3) and I, wouldn't be able to travel conveniently without their help on transportation issue. In 8d/7n trip (Hanoi, Halong bay, and Sapa) we were assisted by them well, even in the last minute demand. Bravo and Superb Works to A21. We surely recommend U to all our friends Indonesia and Japan too.

Posted 07 Jan 2020 on TripAdvisor

Mickey582014 (Hamburg, German)

★★★★★

Hanoi nach Sapa. Wir hatten eine wunderbare Fahrt von Hanoi nach Sapa mit dem besten Fahrer von Vietnam:Dung!!!Er hat uns pünktlich abgeholt und war sehr zuvorkommend!Pusten wurden nach Bedarf gehalten und er war sehr nett

Mickey582014 (Hamburg, German) review for Hanoi

Posted 02 Jan 2020 on TripAdvisor

Jon N (Singapore)

★★★★★

Comfortable transfer We booked a return transfer from Hanoi Old Quarter to Sapa in November for the two of us. We paid slightly more for the VIP seats of Hanoi Sapa limousine, which can be lowered for more comfortable ride. The pick up was timely and the ride was comfortable. The vehicle comes with USB charging Point, free wifi, a bottle of water and bread. At one of the rest stop, we were also given a voucher to redeem for either coffee, tea or Hanoi beer. Booking of the transfer is also easy via email and WhatsApp. They will also send reminder before the trip via WhatsApp. Would definitely recommend visitors to use A21Tours

Posted 28 Nov 2019 on TripAdvisor

Lexi E (Ho Chi Minh City, Vietnam)

★★★★★

AMAZING SERVICE. Wow!! I was truly blown away by the amazing service A21 provided. This is a better connection service than I have experienced anywhere in the U.S. and Europe, and I have traveled quite a few places. The company is so incredibly organized. I got off my plane in Hanoi and didn’t know how to get to Ha Long Bay, I found their information online and they showed up within 20mins!! The entire time everything was so organized and effortless. The van was super comfortable and quick, we had free WiFi in the van the entire way to Ha Long, chargers, water and blankets. We took the 2-hour quick way which I appreciated so much more than the 4hour trek many people I encountered in Ha Long had took. I would recommend everyone taking the trip to Ha Long Bay from Hanoi use A21!!

Lexi E (Ho Chi Minh City, Vietnam) review for Hanoi

Posted 17 Apr 2019 on TripAdvisor

Moore Megan

★★★★★

Really good service. Clean and straightforward. If you're looking to book transport, book with them!

Posted 03 Dec 2024 on A21 Tours

Edward (Zurich, Switzerland)

★★★★★

Booking Train Tickets We used A21 for booking the King Sapa Train from Hanoi to Lao Cai. The service was excellent with very good communication. I recommend A21 and would use then again any time. Thank you.

Edward (Zurich, Switzerland) review for Hanoi

Posted 23 Oct 2024 on TripAdvisor

263Sal (Bilgola, Australia)

★★★★★

The Vicsapa train was very comfortable with tasty treats and water, tea and coffee. Air conditioning and a drinks trolley came down the carriage early in the trip and sold cold drinks, wine and snacks. The bed was made with white crisp sheets and doona. Still as it is an old train it is quite noisy but still fun and a great way to travel to the beautiful Sapa in the mountains.

263Sal (Bilgola, Australia) review for Hanoi

Posted 07 Aug 2023 on TripAdvisor

Eileen Lim (Singapore, Singapore)

★★★★★

Friendly driver Mr Trung is a awesome driver . He is on time when picking us up from the hotel . The car is comfortable and he speaks mandrain too !

Eileen Lim (Singapore, Singapore) review for Hanoi

Posted 12 Jan 2020 on TripAdvisor

simpl3 (Samut Prakan, Thailand)

★★★★★

Booked for Green Bus via a21 and everything went smoothly. Nothing to complain. Everything went as scheduled, no e-ticket needed. Good services and very responsive on WhatsApp.

simpl3 (Samut Prakan, Thailand) review for Hanoi

Posted 07 Jan 2020 on TripAdvisor

Maria M

★★★★★

Customized tour and transfer for 6 people. The services provided by A21 were excellent. All our transfer services (from Hanoi airport to Sapa, Sapa to Hanoi hotel and hotel to airport) arrived on time. The drivers were courteous too. We were even provided water and snacks on our 5 hrs drive from Sapa to Hanoi and there was free WiFi in all their transportations. We likewise availed of their Halong Bay tour and half-day Hanoi city tour. The guides that we had (Ms. Emma and Mr. Cheongsam, respectively) were knowledgeable and spoke decent English. We recommend that you wear comfortable walking/hiking shoes if you’ll join the short trek in Halong Bay. The climb is not recommended for those with weak knees. Make sure to bring some snacks too as lunch was served late. Don’t expect you’ll be able to go for a good swim once you get to one of the islands. The swimming area and time allotted were limited. Also, there were no shower areas and changing areas. Overall, we were very satisfied with the A21 services. Communication was easy via email and WhatsApp. Everything was handled smoothly and efficiently. It’s a very reliable company and I would highly recommend it. Thank you A21 for making our trip stress-free and enjoyable! Xin cam o’n!

Posted 07 Jan 2020 on TripAdvisor

Rico

★★★★★

8 hours - Overnight Train to Sapa. We booked directly online. Everything went smoothly. We were upgraded from superior to deluxe cabin that sleeps 4 people. So we had to share with another couple, which was fine because we all slept the whole way. There was free water or beer, bananas, chips, and free WiFi. The beds were very clean and even the bathroom were not that bad. It is an excellent way to go to Sapa and you save one nights hotel bill while traveling. If you get motion sickness be warned this train goes up and down and sways side to side, all at the same time, it is quite bumpy and noisy. Not to mention it makes a lot of stops along the way. Earplugs and Dramamine might help.

Posted 07 Jan 2020 on TripAdvisor

DJMaxi (Pittsburgh)

★★★★★

Great service. Booked 5am limo by messaging their WhatsApp at 11pm. awesome responsiveness! The car is comfy and ppl are nice.

Posted 06 Jan 2020 on TripAdvisor

Ed l (Singapore)

★★★★★

Best way to get to Sapa from Hanoi! Booked the cabin with 4 beds. Journey was about 8 hours. Experience was pretty good, and slept quite well. The beds were reasonably clean and comfortable. Free mineral water, snacks, toothpaste and toothbrush were provided. But would suggest to try not to use the toilets if possible. Overall good experience, train timing was punctual. Overnight train a good way to get from Hanoi to Sapa.

Posted 04 Jan 2020 on TripAdvisor

Nicole F (Germany)

★★★★★

Probably the most comfortable way from Hanoi to Sa Pa. We booked the VIP version, two bed cabin of King Express train. It was reasonably clean. We did not see any bugs or vermin. Toilettes were ok. We did get some sleep. The train was very punctual both times. The train took 7.5 hours from Hanoi to Lao Cai. The employees in the train sell you staff that is actually free. I paid for the tee anyway because these people are very poor and it is very little they charge. When you arrive at La Coi station, there are lots of Minibuses that take you to Sa Pa for small money. This takes about one hour. The drivers already wait in front of the train. It is safe to go with them, no scam.

Posted 01 Jan 2020 on TripAdvisor

임찬호

★★★★★

가족투어로 이용한 사파에코 리무진서비스는 최고의안락함과 편한함을 제공해주었습니다. 적은인원으로 이동함으로서 프라이빗같은 분위기... mr trung은 최고의드라이버. 체험해 보시면알것입니다 ㅎㅎ

Posted 01 Nov 2019 on TripAdvisor

Bill H (Southampton, UK)

★★★★★

Convenient and easy. The distribution of reviews on here doesn't look good - so in fairness I thought I'd update with my review because our experience was quite positive. We took the Fansipan express from Sapa back to Hanoi on 29/9/19 leaving at 13:30, checkin was smooth(ish) - its a scruffy office on a chaotic street where you wait but this is Sapa in Vietnam after all - so expoected. Bus is confortable enough, Im 1.73m and had plenty of legroom, the berth is private with a curtain. Its a big bus. The road leaving Sapa is tight and twisty for th first hour down to the highway at Lao Cai, so this isnt airplane or train smoothness - however it was fine in the day. Once on the highway the driver drove at a steady 100km/hr (checked with GPS) there didnt seem to be any taumatic moments - the general standard of driving in VIetnam is pretty poor and our driver seemed to cope well - even when you come across 2 trucks stopped on the highway blocking both lanes with one reversing!!! By the time we got into Hanoi the drivers favourite control seemed to be the horn as I think we were running 15min late. We took this bus not because we expected a really smooth comfortable sleep and not because its cheap - its just that it IS comfortable and it leaves at a very convenient time allowing a hotel checkout at midday and then a 13:30 departure. Itys a 5.5hr drive to Hanoi - even if you take the train you have to get a bus or taxi down to Lao Cai for the first hour anyway - if you've got luggage or cases this is easier than dragging onto a train as well - as there was loads of storage space as in all long distance coaches. Coach made 2 stops on way back - strange open sided supermarkets selling some strange stuff alongside touirist 'tat', beware you need 3k dong to pay for the toilets! Make sure you;ve got some small notes. To be honest there isn't much alternative for getting to and from Sapa, trains are slow and go overnight only to Lao Cai, a private taxi would be expensive - and seeing the driving standards in Vietnam I'd rather be on a big bus! Also Im sure some of the more negative views on here are for the wrong bus - this coach as in the main picture is orange and black - its called a VIP cabin bus, some of the pictures of the interior are for a different bus. We would use again because of the convenience.

Bill H (Southampton, UK) review for Hanoi

Posted 16 Oct 2019 on TripAdvisor

MarcZ

★★★★★

I have booked the tickets 1 hr before the journey started and it has gone very fast and well. They helped me very quickly when I had questions and the driver and the guide were super friendly and we got all the informations we wanted to know to be sure for the journey. Thanks! :)

Posted 14 Oct 2019 on TripAdvisor

Mary LC

★★★★★

Great service from the airport to halong bay. We dont have to worry how to get to halong bay from the airport...

Posted 01 Oct 2019 on TripAdvisor

Bart H (Roermond, The Netherlands)

★★★★★

Absolute aanrader. Comfortabele slaapcabines met veel privacy. Stoel kunnen volledig plat. Gedurende reis heerlijk series op iPad gekeken. Andere bussen hebben wel mooie stoelen maar hebben niet deze privacy. Je kunt zelfs makkelijk bij elkaar gaan liggen

Bart H (Roermond, The Netherlands) review for Hanoi

Posted 28 Sep 2019 on TripAdvisor

hykkkkk (Seoul, South Korea)

★★★★★

Good. 개인공간도 있고 독서등도 있고 usb 충전도 가능하고 에어컨도 빵빵하고 다 좋은데 ㅋㅋ...ㅋㅋ 말이 안 통해요. 하노이에서 사파까지 예약 할 땐 6시간이라고 했는데 8시간이 걸렸고 마지막 휴게소에서는 한시간이나 서 있었는데 왜 서 있는지 말을 안해주더라구요. 그런것만 말 해줬으면 더 좋았을 것 같아요.

hykkkkk (Seoul, South Korea) review for Hanoi

Posted 10 May 2019 on TripAdvisor

Foody1991 (Halong Bay, Vietnam)

★★★★★

Great service, awesome ride! My boyfriend and I booked yesterday and took the ride this morning. The communication was fantastic, quick responding and very friendly via whatsapp. The car was extremely comfortable, neat and clean. The driver was on time and took one break at a convenient spot on our trip from Hanoi to Ha Long. I even forgot my phone in the van, and they managed to bring it back to me right away - again I am grateful for their quick response, when we texted them about it. It was also very cheap, considering the comfort and the bottle of water each passenger got. We had a great ride here and I can only recommend to book your ride with A21. We'll be back soon :)

Foody1991 (Halong Bay, Vietnam) review for Hanoi

Posted 06 Apr 2019 on TripAdvisor

robbiebrokken (Harmony, Minnesota)

★★★★★

What a trip. ok, so it's not luxurious, but comfortable. Weird sharing a room with two French folks that didn't speak English, but they were nice. Bathroom serviceable, but not too fancy. ride was bumpy, but mysterious. a genuine experience. cool to walk in the train hall way at night and look out an open window

robbiebrokken (Harmony, Minnesota) review for Hanoi

Posted 17 Mar 2019 on TripAdvisor

iAmAMalayali (Hanoi, Vietnam)

★★★★★

Quick sell for an awesome place and wonderful service. Had a short chat over whatsapp late night for the next morning departure from Hanoi. Opted for private cab.. had a lazy start for an awesome afternoon cruise and activities. Mind you Titop island climb needs a bit fitness but halfway point up itself is a treat to watch. Caves/water/hill/limestones/beach/food/cruise cabin - all upto an A+ class experience. Would definitely come back !

iAmAMalayali (Hanoi, Vietnam) review for Hanoi

Posted 04 Mar 2019 on TripAdvisor

Caroline R

★★★★★

Hanoi/Sapa/Hanoi journey We were 2 adults and 3 children traveling to Sapa from Hanoi and back to Hanoi last week. We booked a shared journey but had the minibus to ourselves on the way to Sapa which was a real treat. The reclining seats are very comfortable, there is reasonable wifi on board which was a benefit we hadn't realised when booking, charging ports for each seat. On our return to Hanoi the bus was full and I was sat in the front with the driver and his colleague which makes for a bit more of a squashed seat but it was ok. It is good to know that when all seats are booked on a shared journey that that includes the use of a front seat as well which although do recline it does not have the arm rests and other comforts of seats in the rear. Vouchers for drinks are given at one stop, one small bottle of water given on boarding the bus, food options are limited at the two stops particularly if you have children with you so we would recommend taking food (or at least your own choice of snacks) with you if possible. Both journey times were 6 hours with stops. On both journeys the drivers drove safely and calmly which we appreciated particularly on the very twisty road for the last part of the journey into Sapa.

Posted 10 Apr 2018 on TripAdvisor

NL943

★★★★★

Reliable transportation from Hanoi to Sapa The transportation from Hanoi Airport to Sapa was reliable, and the staff were very helpful in making sure I didn’t miss the bus.

Posted 03 Sep 2025 on TripAdvisor

Yurani M

★★★★★

Amzaing Everything was good, You have to wait a bit, but it's normal, clean buses, some stops along the way, and best of all, bathrooms on the bus.

Posted 21 Aug 2025 on A21 Tours

Bilal B

★★★★★

Very good Service, and professional. The vip seats are very comfortable and the journey between Hanoi and Halong is pleasant.

Posted 12 Aug 2025 on TripAdvisor

Nicole B

★★★★★

My family and I used A21 Tours for private transport from Hanoi to Ninh Binh, and then again Ninh Binh to the Hanoi airport. They were easy to use, the drivers were on time, and the vehicle's were air-conditioned and clean. We had to move our flight several hours earlier due to weather, and they were still able to accommodate us and get us to the airport on time. It's cheaper to book directly through them, then try to use a tour platform like Viator or Get your guide on (though I use those platforms for other things). I would definitely recommend A21 for private transportation.

Posted 24 Jul 2025 on TripAdvisor

Bautistafh (Philippines)

★★★★★

Sleeper Bus is worth the price but you need to bring wipes for stopovers. The cabins are spacious which is great. The bed was comfy with a massage option. The customer service is also good. The only thing that’s stopping me from giving this 5-star was the stopover. It was in the middle of nowhere and the toilets were disgusting.

Posted 25 Jun 2025 on TripAdvisor

Thibault C

★★★★★

Nice drive in the sleeping bus. We arrived earlier in Hoi an than expected so we could enjoy more time there. Which is good.

Posted 14 May 2025 on TripAdvisor

Ccfieldddd (UK)

★★★★★

We used A21 to book our overnight bus from Phong Nha - Hanoi. We previously used 12**Asia to book our buses in Vietnam and we had no communication about our bus changes and was quite stressful. With A21 they contacted me straight away and kept me up to date with our bus times and was always there to answer any questions! I would highly recommend you use this company to book your travel they was amazing! Thankyou so much! Also our overnight bus was so comfy !!

Posted 29 Apr 2025 on TripAdvisor

Dylan K

★★★★★

Perfect service! We got the VIP sleeper bus from Hanoi to Hue and the service was perfect. Customer service was on point and we were even collected by shuttle bus from our hotel and brought to the bus stop.

Posted 19 Apr 2025 on TripAdvisor

SirKimmothy (Hanoi)

★★★★★

Smooth ride from Hanoi to Tam Coc and back! I ended up with A2 Tours because 1: their website and booking system was easy to use. 2. There was instant communication with nothing left to circumstances. Good english communication and I was in contact with them before, during, and after (they checked to see i was at the bus pickup, etc) If you are looking to book travels and need a middle person, I would definitely recommend them. No one wants to have unnecessary worries when on holiday.

Posted 16 Apr 2025 on TripAdvisor

Morgan H

★★★★★

Highly recommend to anyone traveling. They were able to accommodate my trip with a 2 hour notice. They sent clear pickup and driver locations. They are highly communicative and checked on me every step of the way. As a solo traveler this is the way to go.

Posted 23 Dec 2024 on TripAdvisor

Maja H

★★★★★

Outstanding, Quick and very well priced. 10/10 The communication between A21 and me was outstanding. Before, during and after pickup and drop off. Everything was clear and the response time was unbelievably quick. I should mention the price is always slightly lower than the service provided by the cruise ships. I have used A21 twice and it’s a 10/10 for me.

Posted 05 Nov 2024 on TripAdvisor

Jason K (Sydney)

★★★★★

Go with this company I heard many stories about no communications and horrible riding conditions on other booking sites. But A21 was different. I took a van for Hanoi to Ninh Binh and back. Both times the communication through whatsapp was flawless. I'm guessing that they assign a person to you so that you are interacting with the same person the whole time. The agent for me was Phuong and she did an excellent job. Answering all my questions and updating me on when the van will arrive and checking to see if im on it. I also had to change the time of my trip and Phuong changed it no problem. As for the van, I believe they don't own the vans so they hire outside van companies. But I think A21 keep a close contact with them so that everything will run smoothly. Overall, very pleased to have gone with them. If you have any doubt, choose them and they will take care of you.

Posted 05 Nov 2024 on TripAdvisor

Shanizairova

★★★★★

Hanoi-Sapa trip Very good organized trip and very comfortable bus,I enjoyed my drive from Hanoi to Sapa, thank you so much. Definitely recommend it

Posted 25 Oct 2024 on TripAdvisor

Clare M

★★★★★

Thumbs Up! Efficient, affordable transportation between Hanoi and Sa Pa with great customer service. we booked the shuttle there and the bus back, both very positive experiences

Posted 21 Oct 2024 on TripAdvisor

Travel A

★★★★★

Great company Good company to book train tickets anywhere in Vietnam quick response well organised. The communication was prompt. Thanks

Posted 09 Oct 2024 on TripAdvisor

Lewis S

★★★★★

We used A21Tours for our honeymoon transfer, and the experience was flawless! The limousine was luxurious, clean, and incredibly comfortable. A special thanks to Phuong for her fantastic organization—everything ran smoothly, and she made sure we were well taken care of. Highly recommend their service for anyone looking for a stress-free, premium experience!

Posted 04 Oct 2024 on TripAdvisor

AnnKirstineKirk (Oslo, Norway)

★★★★★

Great for booking train tickets. They charge small commission Great travel company. Used it twice for booking train tickets (through web). Swift communication, good prices. Fantastic experience

Posted 09 Jul 2024 on TripAdvisor

Sidharth PK (India)

★★★★★

Highly recommended transfers We initially considered booking our transfer between Hanoi and Ninh Binh (Trang An) through 12go.asia, a popular platform. However, after seeing mostly underwhelming reviews regarding the transfer carriers, particularly concerning multiple vehicle changes (3-4 times), we opted for a more reliable option. We discovered a21tours's transfer services and decided to give them a try. Upon attempting to confirm our reservation through their provided payment link, we encountered an unknown error. After notifying their WhatsApp support, they promptly provided another link, which unfortunately still didn't work. Fortunately, they offered the option to pay the driver directly upon pickup, which was incredibly convenient. Despite initial uncertainty about whether the driver would drop us off at our remote Homestay, everything went smoothly, with only one vehicle change necessary due to the narrow path to our accommodation. We also booked our return transfer with them, which was equally hassle-free. The drivers were courteous and drove safely throughout the journey. Overall, no complaints about the experience.

Posted 19 Mar 2024 on TripAdvisor

Monet (Windsor, United Kingdom)

★★★★★

Dream. Most comfortable trip from Hanoi to Cat Ba ever. Even if you just landed in Hanoi on a flight and go straight to Cat Ba via this service. 45min coach > 20min service stop > 1hr coach > 5min speedboat > 20min coach

Posted 30 Jan 2024 on TripAdvisor

James R (New South Wales, Australia)

★★★★★

Efficient and professional A21 organised 4 cars for us on our trip to Vietnam. Very efficient and professional. I would thouroughly recommend these guys for advanced booking of transport around Hanoi and HCM.

Posted 15 Jan 2024 on TripAdvisor

James R (New South Wales, AU)

★★★★★

Efficient and professional A21 organised 4 cars for us on our trip to Vietnam. Very efficient and professional. I would thouroughly recommend these guys for advanced booking of transport around Hanoi and HCM.

Posted 15 Jan 2024 on TripAdvisor

Catarina (The Netherlands)

★★★★★

I'm so glad I read the reviews on Tripadvisor because I would have not otherwise known about Vic Sapa train. From the time booking Mrs Nguyen was impeccable, replying to emails promptly and offering all needed assistance. We chose a VIP cabin for 2 and actually had a very comfortable journey. Sure, the train swings, but you would have that with any company since it's one operator for the entire train. In fact, the swinging motion helped me fall asleep. The carriage is beautiful on the inside, our cabin was impeccably clean and so was the toilet throughout the entire journey, a huge plus. We also had free snacks and drinks in our cabin. Overall, a great experience, I only wish they would cover other train routes, we would surely book with Vic.

Posted 05 Sep 2023 on TripAdvisor

Alex K

★★★★★

Already used A21 tours from Hanoi to Sapa and they were great so we asked them for a 5:00am pick to take us to the airport. At 10:00pm last night I received an email with the driver’s registration plate and a number to call if any issues. Well our street was flooded from the rains, shin deep but the driver found a stylish spot for us. In the car at 5:00am and 5 mins later received a WhatsApp message to make sure everything was ok. Highly recommend these guys- always turn up on time and keep you informed along the way.

Posted 27 Aug 2023 on TripAdvisor

Alex K (Broadbeach, Australia)

★★★★★

Booked 2 VIP seats (middle 2 rows) as previously we had the rear seats which are over the the rear wheel axle, so a very uncomfortable ride. Different company, different seats made the world of difference. Arrived bang on time, given a cake and water. Wifi worked brilliantly. Two stops on the way for refreshments etc. Pickup and drop off from our hotels. Couldn’t fault them and highly recommend.

Posted 10 Aug 2023 on TripAdvisor

Shirley C

★★★★★

Reliable & Good transport provider :) A21 was very responsive to my queries & was able to communicate with me via WhatsApp promptly throughout my stay in Hanoi. We booked 4x Chapa Express train tickets (2 way) to Sapa & Private car (2 way) to Halong Bay. It was a breeze using A21 & strongly recommend using their services. Their prices are also comparable to other local rates.

Posted 13 Jun 2023 on TripAdvisor

BeckyMalby (UK)

★★★★★

Use this company for your transfers! We organised our transfer from Hanoi airport to Cat Ba through A21 Tours. It was really efficient including checking we were clear where to meet and proving photos, timings and pick up car details. By far the best transfer we had in Vietnam. Very reasonable prices compared to others.

Posted 15 Oct 2022 on TripAdvisor

May Thone (Myanmar)

★★★★★

Helpful and quick respond Officer. I was satisfied with A21 Tours’s promptly action upon the request. The drivers are nice and very safe to travel. Thank you so much for your kind arrangement.

Posted 17 Oct 2020 on TripAdvisor

Kim C

★★★★★

Green Bus is comfy - clear & good arrangement My friend and I took green bus from Sapa to Hanoi, the bus was comfy. There’s a girl as the bus assistant, who speak very good english and would repeat the pre-recorded broadcasts so to make sure everyone aware of the notices. We booked the other bus company from Hanoi to Sapa, it was also comfy but the arrangement is not better. Also they don’t have clear instruction about when is the next stop. No notice at all, the bus assistant was just sleeping. And only one toilet time which is not quite enough for a 6 hours trip. One thing i think green bus can improve is to pay more attention to the guests during the trip. As some of them were eating oranges in the bus which the bus is not allow eating. and some of them watching drama without an earphone, that was ignoring. I asked that person to volume down by myself. If the bus assistant can help for such then it would be even better. Overall, green bus is good and I will book again if I come to Sapa again. 舒適及安排很好。我們乘Green Bus由Sapa到河內。巴士助理很有禮貌，英語亦很好。相比起由河內到Sapa的旅程（別的巴士公司），Green Bus的安排比較好。停站的次數也多一次。

Posted 16 Oct 2020 on Tripadvisor

Niels L

★★★★★

Perfect services! Used A21 Tours for a quite last minute pick up from Ha Long to Hà Noi. We used the shared limousine van. It arrived at our hotel on the agreed time and did a perfect drop off at the site in Ha Noi we agreed upon. All without any hassle. A real safe and comfortable drive thanks to an experienced driver and a very clean van! All in all I would definitely use A21 again a next time!

Posted 16 Oct 2020 on Tripadvisor

Megan Sophia (Ho Chi Minh City, Vietnam)

★★★★★

Great service! My boyfriend and I had a wonderful experience with eco sapa. I contacted them on Facebook about a transfer from Hanoi to Sapa. They were very responsive and helpful and we stopped by their office in Hanoi to purchase our tickets for the following day. Very clean, very comfortable and a safe driver. The only downside was that the schedule changed slightly the day before so we could go and pick up other passengers from around Hanoi- this took a long while to drive around Hanoi and collect them and meant the transfer for us was longer as we were the first to be picked up. This was communicated to us beforehand though directly from the bus operators and they arranged an earlier pick up time for us to try and accommodate this. To be aware of: The driver didn’t speak English but the tour operators did so we had everything we needed to know before we set off from them, and any problems you can contact them directly on Facebook. Make sure you ask any questions you need from them. We made 2 stops for toilet and and food and made it to sapa in around 6 1/2 hours (again this was longer for us than usual). Would recommend Ecosapa for good communication and comfortable safe transfer. Thank you!

Posted 15 Jul 2020 on TripAdvisor

Climber122540

★★★★★

Car and driver from Hanoi and Ninh Binh. I went to 4 places and then back to the airport. I used A21 a few times already when I was in Hanoi. They were very flexible and responded quickly via WhatsApp. Very handy. It is like Magic. Very dependable service.

Posted 09 Jul 2020 on TripAdvisor

Anu J (Kathmandu, Nepal)

★★★★★

Today we finally had a Halong Bay trip, good organized and on time. Ve our guide was very good in explaining and her english was excellent. Lunch was not so good. Prize quality was good.

Posted 10 Mar 2020 on TripAdvisor

Avid_Traveler_Ram (Hyderabad, India)

★★★★★

We availed the transfer service from Hanoi to Sapa on October 30, 2019, and from Sapa to Hanoi on November 4, 2019. Overall, we had a good experience. We e-mailed the company directly in July 2019 to make our reservations. The interactions were smooth and timely. We specifically requested for the VIP seats (seats in the middle of the van) at the time of booking. Everything happened on our transfers as per the description. We were picked up slightly ahead of schedule from our hotel at Hanoi (in the Old Quarter). The scheduled rest stops were made, and we received the complimentary coupon at one of them. We were dropped off at our hotel in Sapa. The van was driven safely at all times. Air conditioning and wi-fi worked as expected. On the return journey, the pick up was delayed slightly due to traffic jams, but, from the time we were picked up from our hotel in Sapa, the rest of the journey was uneventful and went as per the expectations. We were dropped off at our hotel in Hanoi. Overall, we were happy with the service, and would choose the service again in the future if we have a need. Keep up the good work, team!

Posted 05 Mar 2020 on TripAdvisor

myvRumpt (Rumpt)

★★★★★

Reizen Vietnam. We hebben al onze transfers bij A21 geboekt voor onze vakantie in Vietnam wat een top service/communicatie, alles keurig op tijd uitstekende chauffeurs, wij hebben de Vip limousine voor de gehele reis geboekt zeer relaxte stoelen om heerlijk ontspannen te kunnen reizen.

Posted 28 Feb 2020 on TripAdvisor

Iotusei (Indonesia)

★★★★★

The services they arr provided are very satisfying. The ordering process is easy, the operator, Miss Moon very friendly and always give quick respond. She is very helpful to answer a number of things. The bus is clean.Passengers are prohibited from wearing shoes and carrying food to maintain cleanliness. Instead, the bus stops at two stops to go to the toilet and eat.But the time allotted for eating is too fast, so I have to leave the foods. Certainly quite unfortunate. But beyond that, Green Bus provides very good service :)

Posted 19 Feb 2020 on Tripadvisor

350nielsl (Leiden, The Netherlands)

★★★★★

Perfect services. Used A21 Tours for a quite last minute pick up from Hà Long to Hà Noî. We used the shared limousine van. It arrived at our hotel on the agreed time and did a perfect drop off at the site in Hà Noî we agreed upon. All without any hassle. A real safe and comfortable drive thanks to an experienced driver and a very clean van! All in all I would definitely use A21 again a next time!

Posted 16 Feb 2020 on TripAdvisor

산베네데토

★★★★★

옆에와서 리뷰해달라고해서 옆에서 하는즁 매우친절 버스도 큼 괞춘함 Viet이라는 직원이 아주 친절함 Viet is very kind and so cool If i come back, i try again this bus Thank you 50자 채우는거 매우힘든데 어쨋든 버스 크고좋다 친절하고 빠르다 닌빈에서 왔는데 올때보다 좋은버스다 강추다 싸다 좋다

Posted 15 Feb 2020 on TripAdvisor

Nick Squiggly (Perth, Australia)

★★★★★

Great service comfortable bus. Very happy with our experience, the bus was so comfortable we were able to sleep almost the entire way to Sapa. The bus guide was very friendly, informative and was wearing the most jolly Christmas sweater ever :). Snacks and water were provided. The only downside was an annoying customer who’s phone kept going off very loudly.

Posted 12 Feb 2020 on TripAdvisor

Marcin S (Jasin, Poland)

★★★★★

All was perfect and always on time. I booked 6 transfers around Nord Vietnam. Service supe and always on time, they exceeded my expectations every time. Thank you again!!!

Posted 05 Feb 2020 on TripAdvisor

christiandT9885OH

★★★★★

Excellent service Excellent timing Excellent cleanness Excellent confort Excellent option I used A21 all the way for my internal transfers. And will keep on using their services..can only recommend it. Top notch!

Posted 02 Feb 2020 on TripAdvisor

Connector56619916940

★★★★★

Flexible, accommodating, and competitive. We booked multiple trips through A21 including airport pickup and drop off. The A21 crew was incredibly flexible. Our flight from Ho Chi Minh to Hanoi was delayed by an hour. When we arrived, our driver was waiting for us and extremely helpful and happy. We also booked our Halong Bay tour through A21. Overall, the experience was top notch. For our trip to Sapa, we booked a private car with a driver for 3 days and 2 nights. Our driver was professional and accommodating. The prices offered by A21 is competitive and the A21 team is always reachable via WhatsApp. We had to change our plans multiple times prior to landing in Vietnam and A21 was always accommodating. They made our trip to Hanoi and Sapa easy and enjoyable.

Posted 24 Jan 2020 on TripAdvisor

BecAndyB (Australia)

★★★★★

Just ok. We travelled in a 4 berth cabin on the King Express From Hanoi to Sapa. The rooms are very small so take as little luggage as possible. We left three bags in our hotel at Hanoi and just took what we needed in one bag on the train to save space. Mattresses are pretty hard and not very wide but we managed to get some sleep. Husband suffered motion sickness - it can get pretty rocky. Trip back to Sapa was better as we knew what to expect. A very basic journey but good if you would prefer to travel overnight.

Posted 23 Jan 2020 on TripAdvisor

Nosipho (Jeonju, South Korea)

★★★★★

I highly recommend this service. The ride from Hanoi to Sapa was smooth and on time. The driver and conductor were very kind and helpful.

Posted 23 Jan 2020 on TripAdvisor

andrea a

★★★★★

Best Travel Service ever! A21 Tour provided the best travel service we have ever had abroad; easy, reactive and secure solution that allowed us to have a flexible trip. Found them when tried to book a car from Hanoi to Sapa, then ended up using A21 service 2 weeks across Vietnam. We booking our transfers (approx. every 2 days) always the day before; A21 guys always found an excellent solution in less than 10 minutes. Awesome is the way they work using WhatsApp chats to communicate, pay (with CC/PayPal) and eventually solve problems/misunderstandings with not english speaking drivers. Thank you very much! Andrea & Ginevra

Posted 18 Jan 2020 on TripAdvisor

Vytautė B (Vilnius, Lithuania)

★★★★★

We took 28 seat limousine bus to Sapa and it was most comfortable bus we rode during entire month trip in Vietnam. Very spacious, comfortable seats, lots of leg room. Nice English speaking tour guide Aurora.

Posted 17 Jan 2020 on TripAdvisor

Louwig (Sydney, Australia)

★★★★★

Fun trip What a great way to travel. Our taxi dropped us at the wrong train station, but Chapa were great and got us to the train. We had a 4 berth deluxe that I booked online. We got water, soft drink, chips, nuts, toothbrush, comb, face wipe and ear plugs. The top bunks had better air conditioning but it was very comfortable, there was wifi and we took portable fans that you charge which was perfect for the bottom bunks. Loved the rocking of the train, easy to fall asleep. The private Chapa lounge on the station at the end was very disappointing. I enquired before I left about a shower and breakfast and they said yes all free, when we got there nothing was opened so we ended up going straight to our hotel and paying extra to get an early check in which worked out better. Highly recommend travelling with this company. The train has many carriages all owned by different companies, we were very happy with Chapa.

Posted 16 Jan 2020 on TripAdvisor

Phil H (Broadstairs, UK)

★★★★★

Transfer Between Hanoi and Sapa. Great communication and excellent service. I stayed in a hotel outside of the old quarter and required a transfer to Sapa. I asked many companies all who said I had to make my way to the main office for pick. A21 were the only company to help me with what I wanted. THANK YOU. I'll recommend you to everyone I meet who visits Vietnam. I wish you a happy healthy new year.

Posted 15 Jan 2020 on TripAdvisor

Masoub (Contignano, Italy)

★★★★★

Excellent service! Needed to book a car between Halong Bay and Hanoi Airport. Efficient and professional at a fair price.

Posted 15 Jan 2020 on TripAdvisor

Partylori

★★★★★

We went from Hanoi to Sapa in a sleeping bus. Everything was good, it took us 6 hours. At Sapa we could choose to stay in the bus until 6 AM or leave at 3 AM. The bus is very clean. But if u are taller than 1,75m u will get a bit trouble finding a good sleeping position. If u are 1,90+m take a place in the back!

Posted 13 Jan 2020 on Tripadvisor

Brian M (Bunclody, Ireland)

★★★★★

Very pleasant journey from SaPa to Hanoi. We travelled on the VIP service from SaPa to Hanoi and despite the largely negative views this was a very pleasant experience. I am 6ft 2 and was comfortable throughout the entire journey. Driving did feel a bit erratic at times and travelling down from SaPa was a little unnerving but that’s par for the course once you decide to bus it instead of getting the train. I wouldn’t hesitate to book again and cannot fault the experience. I have travelled on much worse back home and paid a lot more too. Information was translated into English too regarding stops and arrival in Hanoi which was helpful. Toilet on board was clean, which was impressive considering a lot of people struggle to keep a toilet clean even when they don’t have a moving bus to contend with.

Posted 11 Jan 2020 on TripAdvisor

Roeyhatzvi (Israel)

★★★★★

Just took a sleeper from Hanoi to Sapa. The bus was clean with nice environment. The driver assistant was the best guy ever! Made a lot of jokes and made my experience better. Also, I lost personal stuff in the bus and Sunny helped me 3 times to search for it. Finally we found it and he made my day!

Posted 11 Jan 2020 on TripAdvisor

Charles K (Bangkok, Thailand)

★★★★★

Fun and comfortable trip to Sapa! Not sure why there are so many mixed reviews on these overnight trains to Sapa, but my family had a wonderful time on Chapa Express. We were with two other families, for a total of 13 people. Each family was traveling with small children and we all had our own cabin with 4 beds in each cabin. The cabins were clean, the beds adequate, service was good, and the overall ride was not as bumpy as others have said. Would I do it again? Absolutely! It's a great way to get from Hanoi to Sapa without having to take a bus. The only benefit of taking a bus is you can go directly to your hotel in Sapa versus having to take a van from the train station. The trip from the station to our hotel took approximately 45 min. Other than that, I would highly recommend Chapa Express!

Posted 09 Jan 2020 on TripAdvisor

victorcO1938BU (The Netherlands)

★★★★★

Good service On time, professional, polite and a good driver took us to Tam Coc... Very steady on the wheel in our journey Really good value for money!

Posted 02 Jan 2020 on TripAdvisor

hannahj688

★★★★★

Shambles. The train itself was lovely, cosey and clean. But the organisation for the two women at Chapa Express was an utter shambles!!! First of all the one woman purposely waited till 9pm before she would give anyone a ticket,by which point there was a huge 'crowd'. There was no queing system in place and the two women would just wonder off mid way through speaking to you and ask another person to follow them. I witnessed one man be given four tickets, randomly, another man moan so the women took the tickets off the first guy and gave them to the second one instead. The tickets had not been pre allocated to people it seemed. And it didn't matter what your booking reference was. At 9.45 myself and another guy were finally listened to. By that point, each of us still wanting our two tickets, they said there was only two remaining tickets? The lady frantically flapped around and found two tickets with another company so no one was left behind. It just leaves a sour taste on a journey that turned out ok in the end. All of this could have been avoided if the woman was not such a jobs worth initially and if she had actually done her job in the first place and allocated each booking their tickets to just be handed over on the day.

Posted 02 Jan 2020 on TripAdvisor

ashrafazrol (Malaysia)

★★★★★

Nice experience. We book Private Deluxe on from Hanoi to Lao Cai and VIP from Lao Cai to Hanoi. The experience was nice. The beds were comfortable and the room was clean. We could store our luggage below the bed. Water bottles provided. We were okay with the rumbling of the train while it is making its way on the track - we slept soundly. The toilet was near and clean. However, on our way back the tea lady asked us to pay 50,000 dong for what is supposed to be a free coffee or tea included in our VIP package. We didn't pay and she relented and gave us our coffee and tea for free. She didn't provide us with towels.

Posted 01 Jan 2020 on TripAdvisor

Matthias Hamsch (Erftstadt, Germany)

★★★★★

Depending on the car and the driver. We used the bus to go from Hanoi to Sapa and back. It's great that you are picked up at your hotel and get dropped off at your next hotel. Very convenient. The car on the first trip was quite new and the seats very spacious. Always try to book the VIP seats! The driver was great and drove relaxed. A very good trip. On the way back we had an older car. Also VIP seats, but space is limited. We had the fastest driver of the fleet. No other car was faster than us. In the mountains that was quite adventurous. This was a more rough tour. So, experience really depends on the car/driver. I can understand good and bad reviews now. In total I would use them again, it's quite convenient and the service is good.

Posted 30 Dec 2019 on TripAdvisor

niki2nicole (United States)

★★★★★

An Absolute Must In Vietnam. Easy. Affordable. Super Helpful. A21 has been amazing. I found them by chance online looking last minute for transportation. They made the second half of my time in Vietnam when I was crunched for time and still wanting to pack in more a breeze. I booked a car from Hanoi to Halong last second which was twice as fast as the bus and picked me up at the Hanoi airport right on time and took me straight to my hotel in Halong. In Halong they were able to get me on a boat tour that was amazing and back to Hanoi, which I had the best time on. From Hanoi I was able to grab one of their luxury buses to Ninh Binh. They pick you up and drop you off right at your hotel. Everyone you interact with is knowledgeable and speakers multi languages well. Witty and just all around great. You’re able to communicate directly with ease through WhatsApp, and pay via PayPal. When you totaled up costs of regular buses, the cabs you have to use to get to and from the stations, the wait time which can be hours because of schedules. The longer drive times. Then toss in food, and entrance fees you wind up paying more, especially if you toss in a tour guide. With a lot more footwork work. Even if A21 is 6-8 bucks more it’s absolutely worth it. This company is awesome. I would highly recommend reaching out to them. Super accommodating when plans change or are last minute too.

Posted 29 Dec 2019 on TripAdvisor

niki2nicole (United States)

★★★★★

An Absolute Must In Vietnam. Easy. Affordable. Super Helpful. A21 has been amazing. I found them by chance online looking last minute for transportation. They made the second half of my time in Vietnam when I was crunched for time and still wanting to pack in more a breeze. I booked a car from Hanoi to Halong last second which was twice as fast as the bus and picked me up at the Hanoi airport right on time and took me straight to my hotel in Halong. In Halong they were able to get me on a boat tour that was amazing and back to Hanoi, which I had the best time on. From Hanoi I was able to grab one of their luxury buses to Ninh Binh. They pick you up and drop you off right at your hotel. Everyone you interact with is knowledgeable and speakers multi languages well. Witty and just all around great. You’re able to communicate directly with ease through WhatsApp, and pay via PayPal. When you totaled up costs of regular buses, the cabs you have to use to get to and from the stations, the wait time which can be hours because of schedules. The longer drive times. Then toss in food, and entrance fees you wind up paying more, especially if you toss in a tour guide. With a lot more footwork work. Even if A21 is 6-8 bucks more it’s absolutely worth it. This company is awesome. I would highly recommend reaching out to them. Super accommodating when plans change or are last minute too.

Posted 29 Dec 2019 on TripAdvisor

Praveen Shetty

★★★★★

Luxury sleeper bus. If you are travelling to Sapa, look no further to book this sleeper bus. My children thoroughly enjoyed the experience, had a good sleep during the journey. Each bed is having sufficient privacy and is very comfortable.

Posted 18 Dec 2019 on TripAdvisor

Aldo D (Florida, US)

★★★★★

The trip to halong bay. 1st and Foremost, the communication through whatsapp made this decision much easier as well as the price point considering the drive is 2-2.5 hrs long each way. The initial drivers was good, but they didn't account for my height, sooo if you're well over 6'3" i suggest you communicate that prior. So once i spoke to whomever was in charge, he literally exceeded expectation with the driver on the way back. A 7 seater car/van with Wi-Fi! Amazing way to redeem the experience. Thanks again. Highly recommend, bc the alternative is to haggle w Some local idiots that may pull the upcharge in the end. With a21, i paid weeks before our trip and never had a surprise cost, enough said.

Posted 14 Dec 2019 on TripAdvisor

dorcas T (Jurong East, Singapore)

★★★★★

Prompt and excellent customer svs. I booked my trip w A21 and had to cancel it due to some medical conditions. In the midst of my handling all these medical issues, michael was prompt in his replies and rendered one of the best customer svs that I had encountered thus far. I might have missed this trip, but with this experience, I'm sure , God willing, I will come back to this company:)

Posted 03 Dec 2019 on TripAdvisor

dorcast126 (Singapore)

★★★★★

Prompt and excellent customer svs. I booked my trip w A21 and had to cancel it due to some medical conditions. In the midst of my handling all these medical issues, Michael was prompt in his replies and rendered one of the best customer svs that I had encountered thus far. I might have missed this trip, but with this experience, I'm sure , God willing, I will come back to this company:)

Posted 03 Dec 2019 on TripAdvisor

adrian0714 (Singapore)

★★★★★

Comfortable and safe ride. On arrival from Ninh Binh via train, we took the Chapa express to Sapa and was pleasantly surprised that it was clean, comfortable ride. Please note that to take the night train to Sapa, you’d have to walk about 10 minutes to the gate from Hanoi station. Gate is actually situated behind the main station, try google to find directions. Coming back to the cabin, the ride was a little noisy and shaky but we had a good night rest. Toilets were surprisingly clean and without smell of ammonia as some claimed. And compared to the Victoria express, which we took on our return leg to Hanoi, Chapa’s cabin was way more comfortable, bunks were a little wider and longer. To those that are undecided, I’d say choose Chapa express. You won’t regret saving that extra dollar that Victoria charges.

Posted 30 Nov 2019 on TripAdvisor

XDragzon (Singapore)

★★★★★

Airport transfer & Halong Bay Cruise. Booked above mention and paid online. All went well and we have a good time. Without any worries about scam. Thanks. We book with you whenever we visit Vietnam.

Posted 25 Nov 2019 on TripAdvisor

Nadia W

★★★★★

An experience! We did two trips with this company, overnight to and from Sapa to Hanoi. Both times we booked the VIP 2 berth sleeper cabin. This is a more costly option (US$170) but provides privacy and a bit more comfort. The cabin was nicely set up and lovely and quiet. Complimentary water, refreshing wipes and cookies as well as a drink on departure. As expected the train is noisy and there is a lot of motion but we slept surprisingly well. Staff were friendly and helpful. Added benefits of booking directly with the company (one way we did one way we didn't). - shuttle to hotel - complimentary ear plugs - much more attentive service. Overall a practical, safe and manageable way to travel.

Posted 23 Nov 2019 on TripAdvisor

MdeBij

★★★★★

Super service. A21 gebruikt voor limousine-service naar SaPa (vv) en Tam Coc (Vv). Doen wat ze afspreken, vlotte communicatie; super service!!!

Posted 20 Nov 2019 on TripAdvisor

antoine r

★★★★★

We took a taxi for 2 from hanoi to ha long bay. The communication was excellent to book the taxi ( live chat on the website and what's app chat to update us). The driver came to our hotel in hanoi on time and dropped us off in our hotel in tuan Chau next to ha long bay with a little break on the road. Will recommend to all people!

Posted 13 Nov 2019 on TripAdvisor

FelipeZule (medellin)

★★★★★

Great Service. Hired A21 for Ha long to Hanoi airport, everything was perfect, right on time, highly recommended. Did a stop on Hanoi for a few mins, changed car, but all on time and a comfortable ride

Posted 06 Nov 2019 on TripAdvisor

Iker Bel

★★★★★

A good agency, bought a ticket to go from Hanoi to Cat Ba, they have a whatsapp that is very effective, my bus was at 11 bus my hotel wasn't in the old quarter, ao I had to go to Cis coffee as a meeting point...and they were writing me at 10:59 to know if I was on the bus and calling them...good price and organization, would travel with them with no doubt. Like if this helped u.

Posted 05 Nov 2019 on Google Review

An Ng

★★★★★

INTERESTING EXPERIENCE. I have travelled with sleeping bus many times but Fansipan Express cabin sleeping bus is completely different from all sleeping buses i used to use. With other sleeping bus , there are 3 rows , Fansipan Expres cabin bus has only 2 rows. each cabin is a private cabin and quite large. To be honest, i really scare of foot odor. i think i made a best choice for me. I slept so well.

Posted 01 Nov 2019 on TripAdvisor

Matthias Hamsch (Germany)

★★★★★

Trip Hanoi to Sa Pa and back. I booked with A21 Tours our transfer from Hanoi to Sapa and back. They respond quickly to all questions, communication in English is flawless. I payed via PayPal months in advance, and the hotel pickup arrived just in time on the planned date. Great! They send you a reminder via WhatsApp one day before the trip, very nice service. The trip with Eco Tours itself was great on the first journey and below average on the second. I wrote a separate review on Eco Tour Bus. Since the booking and communication with A21 was perfect I rate it 5star.

Posted 31 Oct 2019 on TripAdvisor

Nes

★★★★★

Great Service. We used the service from Hanoi to Halong Bay (return). Everything was great. The driver was on time. Communications with the staff also easy. The price is reasonable. Highly recommended.

Posted 28 Oct 2019 on TripAdvisor

Ignesp28

★★★★★

Great Service. We used the service from Hanoi to Halong Bay (return). Everything was great. The driver was on time. Communications with the staff also easy. The price is reasonable. Highly recommended.

Posted 28 Oct 2019 on TripAdvisor

Angeles R (Valencia, Spain)

★★★★★

Viaje Sa Pa Excelente viaje en autobús a Sa Pa con nuestro conductor Dung. Fanáticas instalaciones, con wifi, TV, cargadores y bebidas. Completamente recomendable para hacer el viaje más privado con familia.

Posted 27 Oct 2019 on TripAdvisor

Cecilia

★★★★★

Very good service. The staff at A21 Tours was really good. Always quick to answer and help. Infact we haven't used any other company for transport due to how happy we are with them. Keep up the good work! See you next time!

Posted 21 Oct 2019 on TripAdvisor

Jackson T

★★★★★

Great service and instant response We use the limousine transfer service from Noi Bai airport to Sapa. The service is very good. Just keep your Whatsapp on and the staff will reply you shortly in few minutes for any questions you asking. The booking process is fast and you may made payment through online. The service is trustworthy. Just inform the staff upon arrival, and the staff will tell you roughly arrival time for the pick-up. The staff will also give a very clear instruction on the pick up point. The driver is very professional and entertaining. We had a very good ride throughout the journey. This service is very convenient. Sure will recommend you to use their service.

Posted 20 Oct 2019 on TripAdvisor

Josephine Evans

★★★★★

We booked a bus journey from Hanoi Airport to Sapa. Communication with the company is made through WhatsApp which made it quick and easy to access all the information needed. We met with some difficulty when our flight was rescheduled so we were unable to make the bus time we booked. A21 tours were brilliant in helping us to rearrange our booking and take the next available bus. Would recommend.

Posted 16 Oct 2019 on Google Review

Shaidan E

★★★★★

Great Service. I like the way the officer responding my enquiry thru WhatsApp because it’s really fast and efficient, the vehicles was good and really enjoyed our return trip from Hanoi Ha Long. Strongly recommended and all the best. Keep it up!

Posted 15 Oct 2019 on TripAdvisor

Sergey

★★★★★

Used their services to go directly from Hanoi Airport to Halong. Very fast communication in English via Whatsapp. Driver was waiting patiently for 1 hour after our landing. Nice clean car. Very competetitive price.

Posted 11 Oct 2019 on TripAdvisor

Sergey108c

★★★★★

Excellent service. Used their services to go directly from Hanoi Airport to Halong. Very fast communication in English via WhatsApp. Driver was waiting patiently for 1 hour after our landing. Nice clean car. Very competitive price.

Posted 11 Oct 2019 on TripAdvisor

zoe t

★★★★★

Private car service used twice - efficient and safe. Found these guys on I think a google search. Easy to book using online form. They were super quick to respond with quote and answer questions (matter of minutes) Being able to use WhatsApp to reply and this WiFi was great. We used them twice for car service pick up at HPH Cat Bi airport to Halong Bay Hotel and then again from Halong Bay to Hanoi. Always on time and safe drivers. Would highly recommend.

Posted 24 Sep 2019 on TripAdvisor

Wesley H (Oakland, California)

★★★★★

Transport to and from Sapa from Hanoi Eco Sapa was easy to book and provided a safe comfortable ride between Hanoi and Sapa. You get a few stop on the way and they provide water and a bare bones breakfast, but what more do you need. As a plus, the van had usb ports and wifi, which was unexpected, but great. The communication for our return trip was a bit of a miss on the confirmation on time, but overall I would recommend.

Posted 23 Sep 2019 on TripAdvisor

Gabor B

★★★★★

Reliable, moderate proced, accurate, clean service. We had like 8 trips booked with A21. All of them were booked and negotiated via Whatsapp where their response was inmediate, straight to the point, fairly priced. And they delivered a very reliable service accordingly. Some of the trops were long and the drivers were prepared, kind and proactive on planning stops for rests/toilets etc. We used door-to-door service and everytine they showed up 5-10 minues before departure with a comfortable, clean vehicle which was exactly in line we agreed. I also checked prices against other service providers and they were more than fair, so I am not even thinking of getting around with any other transfer service provider. Keep up the good service

Posted 04 Sep 2019 on TripAdvisor

Yingksuaysuwan (Vietnam)

★★★★★

Very very good service, nice Sapa limousine bus, very lovely tour guide! Highly recommended! I was very impressed with the whole service, everybody from staffs, driver to the tour guide in Sapa.

Posted 31 Jul 2019 on TripAdvisor

Robert M (Mexico)

★★★★★

Great Transport wirh best Karma! We took the Minibus from Hanoi to Halong and it was just perfect! The bus was brandnew, clean and we felt lile real VIP. The bus welas in time and the driver was absolutely nice! Best thing: I forgot my 150USD glasses in the van and the driver brought it to our hotel in halong the next day! That’s really good karma and I would definitely use this service agein! Thanks to Duy Tung, the driver and the rest of the team!

Posted 21 May 2019 on TripAdvisor

Beerrrr (Hasselt, Belgium)

★★★★★

Perfection!! We stumbled over A21 only a few weeks before or trip to Vietnam. From the first minute, the contact was fast, professional and accurate. Where we were just looking for an airport transport to Hanoi, we rapidly felt comfortable to engage with A21 for most of our transport around Hanoi (from Hanoi to Halong Bay, Halong Nay to Ninh Binh and back to Hanoi). All trips were handled perfectly: pick up/drop off at hotel, always on time, comfortable cars, close follow up on the day of travel and even during the drives for longer distances, extremely friendly staff and fair pricing. I can only recommend their services Dear A21, again Thank you!!

Posted 21 Apr 2019 on TripAdvisor

Sarah H (Kent, UK)

★★★★★

Excellent, professional and reasonably priced. Love these guys. I used them whilst getting from Hanoi to Halong Bay. Driver was helpful, polite and even concerned as to whether I had eaten! The trip was very comfortable and I would definitely recommend these guys. Communication was also excellent.

Posted 18 Apr 2019 on TripAdvisor

Soo1986 (Penang, Malaysia)

★★★★★

Great Service! Was looking for a Sapa to Noi Bai airport bus and came across this a21 website which had multiple bus options to get from Hanoi to Sapa as well. Finally decided to book my Hanoi to Sapa private cabin bus (under Fansipan Express) and Sapa to Noi Bai Airport (Green bus) from A21 tours. They were detailed in the communication and provide frequent updates to check with you up till the bus arrives. I was able to check with them when the Fansipan express bus arrival was delayed for the pickup from hotel. Payment online was quick and simple as well. Highly recommended.

Posted 16 Apr 2019 on TripAdvisor

Fattymatty1 (Poland)

★★★★★

Excellent service and value for money. I found A21 tours on Trip adviser and gave them a try and was amazed at how simple they make it , I booked all my airport transfers from them and paid via a WhatsApp link and also booked some sightseeing tours which I also paid for by WhatsApp link The communication that they give you throughout your stay in Vietnam and Hanoi is very clear and good and all the cars & drivers we had spoke clear English and there driving was exemplary I can not fault there service at all and there prices are very competitive, when I return to Hanoi I will 100% be using there services

Posted 14 Apr 2019 on TripAdvisor

Nadège B (France)

★★★★★

Merci! Nous avons obtenu une grande aide grâce à la réactivité et l’accessibilité de cette agence via WhatsApp. Des transferts adéquates à nos demandes et à des prix courants. Merci!

Posted 10 Apr 2019 on TripAdvisor

Nadège B (Annecy, France)

★★★★★

Nous avons obtenu une grande aide grâce à la réactivité et l’accessibilité de cette agence via WhatsApp. Des transferts adéquates à nos demandes et à des prix courants. Merci!

Posted 10 Apr 2019 on TripAdvisor

Joemah (Yishun)

★★★★★

Awesome Service! They are fast in responding with enquiries/updates via Whatsapp. Mike from A21 Tours make sure everything goes smoothly by updating me on the status of the arrangements. We took a Wonderbay Day cruise in Halong Bay via A21 Tours. We stayed a night in Halong bay thus did not take the transport back to Hanoi provided by Wonderbay. A21 Tours provided the return trip to Hanoi using Luxury bus with NO additional charges. We also took their airport transfer to/from Hanoi by A21 Tours. Everything went as beautifully planned and scheduled. This is our first trip to Hanoi/ Halong Bay, A21 Tours makes our trip a breeze. Effortless and enjoyable. Totally satisfying and contented. Will strongly recommend A21 Tours.

Posted 09 Apr 2019 on TripAdvisor

693sebb

★★★★★

Grande réactivité de la part d A21. Même au dernier moment, l équipe nous a aidé pour trouver des transports et excursions que ce soit à Sapa, Ninh Binh et Halong. Un grand merci pour tout! 10/10!

Posted 01 Apr 2019 on TripAdvisor

DTNISH (Vancouver)

★★★★★

Booked a seat and return ticket on a luxury van from Hanoi to Tam Coc to visit Mua Caves. Clean, comfortable seats (9 only not overcrowded) A/C. Changed my return date at the last minute, A21 arranged without issue. Communicated easily with their office via WhatsApp. Only issue, neither driver spoke English and both were frustrated race track drivers. Otherwise services were great, would use again.

Posted 20 Mar 2019 on TripAdvisor

Khin (Singapore, Singapore)

★★★★★

Limousine ride Hanoi to Sapa to Hanoi to Airport. I used A21 limousine service from Hanoi Airport to Sapa to Hanoi to Airport on time and very comfortable. We communicate thru what app with driver mobile number and license plate number. Driver arrive on time for all the pick up. Excellent service highly recommended.

Posted 11 Mar 2019 on TripAdvisor

steve g

★★★★★

Great service. We used the service for return trip Hanoi to ha long bay and also the the airport. Service was on time and very comfortable. Communications excellent with messages informing of driver name and phone number. Great service with competitive prices, highly recommended.

Posted 27 Feb 2019 on TripAdvisor

Diana Velez R

★★★★★

Transport Hanoi to ha long bay. The company arrange transport for us very quickly and gave us good price (better than the ones in the airport)! The car and driver were very nice. It took us directly to the hotel, we feel like it was an amazing service!

Posted 01 Feb 2019 on TripAdvisor

Martin G

★★★★★

(Translated by Google) We arrived at Halong Bay from a cruise and had not booked a transfer to Hanoi. A quick Google search led to A21. The communication about Whatsapp was very competent. Payment worked via credit card and an onepay.vn link sent to me. A short time later we were picked up by a luxury shuttle. Super Service! (Original) Wir kamen an der Halong Bucht von einem Cruise an und hatten keinen Transfer nach Hanoi gebucht. Eine schnelle Google Recherche führte zu A21. Die Kommunikation über Whatsapp war sehr kompetent. Bezahlung funktionierte über Kreditkarte und einen mir zugesandten onepay.vn Link. Kurze Zeit später wurden wir von einem Luxus-Shuttle abgeholt. Super Service!

Posted 12 Oct 2018 on Google Review

DunedinCat

★★★★★

We travelled from Hanoi to Lao Cai and back on Sapaly Express Train. We boarded a large train comprised of a number of carriages owned by different companies, Sapaly Express being one of these. First impressions were good with clean bedding, a duvet, complementary crackers, water and toothbrush. The beds were hard but that seems to be the case in many of the hotels in which we've stayed. I think regardless of the company you travel with you are in for a slightly bumpy, noisy ride and a very average nights sleep. (It is also worth knowing if you have a speaker in your cabin this can be turned off!). We had some trouble locating the collection desk for our tickets in Hanoi station and no one appeared at the Sapaly Express desk in Loa Cai to collect our return tickets.

Posted 16 Jul 2016 on TripAdvisor

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