My family and I used A21 Tours for private transport from Hanoi to Ninh Binh, and then again Ninh Binh to the Hanoi airport. They were easy to use, the drivers were on time, and the vehicle's were air-conditioned and clean. We had to move our flight several hours earlier due to weather, and they were still able to accommodate us and get us to the airport on time. It's cheaper to book directly through them, then try to use a tour platform like Viator or Get your guide on (though I use those platforms for other things). I would definitely recommend A21 for private transportation.
Smooth ride from Hanoi to Tam Coc and back! I ended up with A2 Tours because 1: their website and booking system was easy to use. 2. There was instant communication with nothing left to circumstances. Good english communication and I was in contact with them before, during, and after (they checked to see i was at the bus pickup, etc) If you are looking to book travels and need a middle person, I would definitely recommend them. No one wants to have unnecessary worries when on holiday.
Go with this company I heard many stories about no communications and horrible riding conditions on other booking sites. But A21 was different. I took a van for Hanoi to Ninh Binh and back. Both times the communication through whatsapp was flawless. I'm guessing that they assign a person to you so that you are interacting with the same person the whole time. The agent for me was Phuong and she did an excellent job. Answering all my questions and updating me on when the van will arrive and checking to see if im on it. I also had to change the time of my trip and Phuong changed it no problem. As for the van, I believe they don't own the vans so they hire outside van companies. But I think A21 keep a close contact with them so that everything will run smoothly. Overall, very pleased to have gone with them. If you have any doubt, choose them and they will take care of you.
Great for booking train tickets. They charge small commission Great travel company. Used it twice for booking train tickets (through web). Swift communication, good prices. Fantastic experience
Highly recommended transfers We initially considered booking our transfer between Hanoi and Ninh Binh (Trang An) through 12go.asia, a popular platform. However, after seeing mostly underwhelming reviews regarding the transfer carriers, particularly concerning multiple vehicle changes (3-4 times), we opted for a more reliable option. We discovered a21tours's transfer services and decided to give them a try. Upon attempting to confirm our reservation through their provided payment link, we encountered an unknown error. After notifying their WhatsApp support, they promptly provided another link, which unfortunately still didn't work. Fortunately, they offered the option to pay the driver directly upon pickup, which was incredibly convenient. Despite initial uncertainty about whether the driver would drop us off at our remote Homestay, everything went smoothly, with only one vehicle change necessary due to the narrow path to our accommodation. We also booked our return transfer with them, which was equally hassle-free. The drivers were courteous and drove safely throughout the journey. Overall, no complaints about the experience.
Car and driver from Hanoi and Ninh Binh. I went to 4 places and then back to the airport. I used A21 a few times already when I was in Hanoi. They were very flexible and responded quickly via WhatsApp. Very handy. It is like Magic. Very dependable service.
Good service On time, professional, polite and a good driver took us to Tam Coc... Very steady on the wheel in our journey Really good value for money!
An Absolute Must In Vietnam. Easy. Affordable. Super Helpful. A21 has been amazing. I found them by chance online looking last minute for transportation. They made the second half of my time in Vietnam when I was crunched for time and still wanting to pack in more a breeze. I booked a car from Hanoi to Halong last second which was twice as fast as the bus and picked me up at the Hanoi airport right on time and took me straight to my hotel in Halong. In Halong they were able to get me on a boat tour that was amazing and back to Hanoi, which I had the best time on. From Hanoi I was able to grab one of their luxury buses to Ninh Binh. They pick you up and drop you off right at your hotel. Everyone you interact with is knowledgeable and speakers multi languages well. Witty and just all around great. You’re able to communicate directly with ease through WhatsApp, and pay via PayPal. When you totaled up costs of regular buses, the cabs you have to use to get to and from the stations, the wait time which can be hours because of schedules. The longer drive times. Then toss in food, and entrance fees you wind up paying more, especially if you toss in a tour guide. With a lot more footwork work. Even if A21 is 6-8 bucks more it’s absolutely worth it. This company is awesome. I would highly recommend reaching out to them. Super accommodating when plans change or are last minute too.
Perfection!! We stumbled over A21 only a few weeks before or trip to Vietnam. From the first minute, the contact was fast, professional and accurate. Where we were just looking for an airport transport to Hanoi, we rapidly felt comfortable to engage with A21 for most of our transport around Hanoi (from Hanoi to Halong Bay, Halong Nay to Ninh Binh and back to Hanoi). All trips were handled perfectly: pick up/drop off at hotel, always on time, comfortable cars, close follow up on the day of travel and even during the drives for longer distances, extremely friendly staff and fair pricing. I can only recommend their services Dear A21, again Thank you!!
Grande réactivité de la part d A21. Même au dernier moment, l équipe nous a aidé pour trouver des transports et excursions que ce soit à Sapa, Ninh Binh et Halong. Un grand merci pour tout! 10/10!
Booked a seat and return ticket on a luxury van from Hanoi to Tam Coc to visit Mua Caves. Clean, comfortable seats (9 only not overcrowded) A/C. Changed my return date at the last minute, A21 arranged without issue. Communicated easily with their office via WhatsApp. Only issue, neither driver spoke English and both were frustrated race track drivers. Otherwise services were great, would use again.
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