Refund for Train Tickets Due to Typhoon Kalmaegi Disruptions

Due to the severe impact of Typhoon Kalmaegi (Storm No. 13), which has caused heavy rain and strong winds in the areas from Quang Ngai to Tuy Hoa, significant damage has occurred to several sections of the North-South railway line. This has resulted in disruptions to train services, including the route from Saigon to Da Nang.

Key Details of the Situation:

• Preliminary reports indicate extensive damage to railway infrastructure, with the most severe issue at km 1136+850 in the Phuoc Lanh - Van Canh section, where an average depth of approximately 9 meters has been affected.
• Additional problems include washed-out ballast, fallen trees blocking tracks, broken signal poles, power outages, loss of communication, and submerged signaling equipment.
• Vietnam Railways (VNR) is actively working on repairs, but due to the depth of the damage and strong water flow, the timeline for full restoration depends on weather conditions and drainage capabilities. As of now, there is no official reopening date.
• VNR is organizing transfers for approximately 1,500 affected passengers today (November 7). During the transfer wait, passengers will be provided with complimentary light meals and drinks.
• In line with VNR's policy, passengers holding tickets for even-numbered trains passing Tuy Hoa station or odd-numbered trains passing Dieu Tri station on November 7-8 can return their tickets free of charge before the scheduled departure time.

Refund Policy for A21 Tours Customers:

If you have purchased tickets for the North-South train route from as: Saigon to Da Nang train or Da Nang Nha Trang train with A21 Tours for travel during this affected period, you are eligible for a 100% full refund. Please contact our customer service team to process your refund promptly.

Recommendations for Customers:

• Contact Us Early: Reach out to A21 Tours as soon as possible to initiate your refund, as high demand may cause delays. Have your ticket number, booking details, and identification ready to expedite the process.
• Stay Informed: Monitor updates from official sources, such as the A21 Tours website or VNR announcements, for the latest on service restoration and alternative travel options.
• Consider Alternatives: If your travel plans are flexible, explore other transportation methods or reschedule your journey once services resume. We advise against non-essential travel to the affected areas until safety is confirmed.
• Be Patient: Repair efforts are underway, but conditions are challenging. We appreciate your understanding and will assist you throughout this process.

Thank you for your cooperation and trust in A21 Tours. We are committed to supporting you during this time.

For refund requests or inquiries, please contact A21 Tours at this link: Contact Us