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Go with this company
Go with this company. I heard many stories about no communications and horrible riding conditions on other booking sites. But A21 was different.
I took a van for Hanoi to Ninh Binh and back. Both times the communication through whatsapp was flawless. I'm guessing that they assign a person to you so that you are interacting with the same person the whole time. The agent for me was Phuong and she did an excellent job. Answering all my questions and updating me on when the van will arrive and checking to see if im on it.
I also had to change the time of my trip and Phuong changed it no problem.
As for the van, I believe they don't own the vans so they hire outside van companies. But I think A21 keep a close contact with them so that everythig will run smoothly.
Overall, very pleased to have gone with them. If you have any doubt, choose them and they will take care of you.
We initially considered booking our transfer between Hanoi and Ninh Binh (Trang An) through 12go.asia, a popular platform. However, after seeing mostly underwhelming reviews regarding the transfer carriers, particularly concerning multiple vehicle changes (3-4 times), we opted for a more reliable option.
We discovered a21tours's transfer services and decided to give them a try. Upon attempting to confirm our reservation through their provided payment link, we encountered an unknown error. After notifying their WhatsApp support, they promptly provided another link, which unfortunately still didn't work. Fortunately, they offered the option to pay the driver directly upon pickup, which was incredibly convenient.
Despite initial uncertainty about whether the driver would drop us off at our remote Homestay, everything went smoothly, with only one vehicle change necessary due to the narrow path to our accommodation. We also booked our return transfer with them, which was equally hassle-free.
The drivers were courteous and drove safely throughout the journey. Overall, no complaints about the experience.
Même au dernier moment, l équipe nous a aidé pour trouver des transports et excursions que ce soit à Sapa, Ninh Bình et Halong.
Un grand merci pour tout
10/10
We stumbled over A21 only a few weeks before or trip to Vietnam. From the first minute, the contact was fast, professional and accurate. Where we were just looking for an airport transport to Hanoi, we rapidly felt comfortable to engage with A21 for most of our transport around Hanoi (from Hanoi to Halong Bay, Halong Nay to Ninh Binh and back to Hanoi).
Al trips were handled perfectly: pick up/drop off at hotel, always on time, comfortable cars, close follow up on the day of travel and even during the drives for longer distances, extremely friendly staff and fair pricing.
I can only recommend their services
Dear A21, again Thank you!!
Ninh Binh to Hanoi transfer review
05 Nov 2024 on TripAdvisor
Go with this company. I heard many stories about no communications and horrible riding conditions on other booking sites. But A21 was different.
I took a van for Hanoi to Ninh Binh and back. Both times the communication through whatsapp was flawless. I'm guessing that they assign a person to you so that you are interacting with the same person the whole time. The agent for me was Phuong and she did an excellent job. Answering all my questions and updating me on when the van will arrive and checking to see if im on it.
I also had to change the time of my trip and Phuong changed it no problem.
As for the van, I believe they don't own the vans so they hire outside van companies. But I think A21 keep a close contact with them so that everythig will run smoothly.
Overall, very pleased to have gone with them. If you have any doubt, choose them and they will take care of you.
19 Mar 2024 on TripAdvisor
Highly recommended transfers
We initially considered booking our transfer between Hanoi and Ninh Binh (Trang An) through 12go.asia, a popular platform. However, after seeing mostly underwhelming reviews regarding the transfer carriers, particularly concerning multiple vehicle changes (3-4 times), we opted for a more reliable option.We discovered a21tours's transfer services and decided to give them a try. Upon attempting to confirm our reservation through their provided payment link, we encountered an unknown error. After notifying their WhatsApp support, they promptly provided another link, which unfortunately still didn't work. Fortunately, they offered the option to pay the driver directly upon pickup, which was incredibly convenient.
Despite initial uncertainty about whether the driver would drop us off at our remote Homestay, everything went smoothly, with only one vehicle change necessary due to the narrow path to our accommodation. We also booked our return transfer with them, which was equally hassle-free.
The drivers were courteous and drove safely throughout the journey. Overall, no complaints about the experience.
02 Jan 2020 on TripAdvisor
Good service
On time, professional, polite and a good driver took us to tam coc...Very steady on the wheel in our journey
Really good value for money
01 Apr 2019 on TripAdvisor
Grande réactivité de la part d A21.
Même au dernier moment, l équipe nous a aidé pour trouver des transports et excursions que ce soit à Sapa, Ninh Bình et Halong.Un grand merci pour tout
10/10
21 Apr 2019 on TripAdvisor
Perfection!!
We stumbled over A21 only a few weeks before or trip to Vietnam. From the first minute, the contact was fast, professional and accurate. Where we were just looking for an airport transport to Hanoi, we rapidly felt comfortable to engage with A21 for most of our transport around Hanoi (from Hanoi to Halong Bay, Halong Nay to Ninh Binh and back to Hanoi). Al trips were handled perfectly: pick up/drop off at hotel, always on time, comfortable cars, close follow up on the day of travel and even during the drives for longer distances, extremely friendly staff and fair pricing.I can only recommend their services
Dear A21, again Thank you!!
09 Oct 2024 on TripAdvisor
Great company
Good company to book train tickets anywhere in Vietnam quick response well organised.The communication was prompt.Thanks